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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
215 Reviews

215 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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March 13, 2023

Super friendly. Sales and service were great. Even gave us a ride to work which is very convenient. More

by ericamcquade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We’re so glad to hear you had a great experience with Our Team! Thank you for your business and the great review!

March 10, 2023

Very easy to schedule maintenance. Work done in a timely fashion and profesionally completed. No problems. More

by mark.herr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Matthews Mitsubishi Planet PreOwned responded

Hi Mark, We're glad to hear you had a great experience! If there is anything more we can do to provide an even better future one, please don't hesitate to let us know! We appreciate your business!

March 03, 2023

This dealership was the best part of our car breaking down. Very nice people, understanding of our situation, and got the work done quickly for us over a busy weekend. This dealership was excellent, kn More

by wadsworth125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We’re so glad to hear you had a great experience with Our Team! Thank you for your business and the great review!

February 24, 2023

Treat the customers with great respect It’s unfortunate. I had to go elsewhere to buy my. Brand new atlas, had a very low mileage Volvo CX 90 ,very clean 2016 to trade in. But again I do feel bad I would’ve More

by maynardswenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon O’Brien
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We apologize that your recent experience wasn't a good one. We hope you found the vehicle you've been looking for and if there is anything more we can do for you in the future, please don't hesitate to reach out!

February 23, 2023

Not happy I have been waiting so long for my hood to be replaced But oil changes and experience good to date!! More

by SDAVENPORT42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We apologize for the delay on your hood. If this is still unresolved, at your earliest convenience please reach out to General Manager, Jim Morse at 607-754-2050

February 19, 2023

FRIENDLY SERVICE, FRIENDLY STAFF-CLEAN AND TIDY RESTROOMS-GOOD EXPLANATION OF WORK DONE O 0 More

by jstone4620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LADY IN GARAGE CHECK IN SERVICE DEPT
Feb 22, 2023 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for your business and the great review!

January 30, 2023

This has been the worst experience I have ever had with a vehicle service center. The gross negligence and quality of work I have experienced is almost unbelievable. My vehicle has been returned to me with m More

by ATeam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Salisbury
Jan 31, 2023 -

Matthews Mitsubishi Planet PreOwned responded

Hello, We sincerely apologize for your recent experience with our Service Department. We have reached out to General Manager, Jim Morse who will be reaching out in an effort to resolve matters. Thank you for letting us know.

January 20, 2023

Stephen Korutz was a great help as soon as I walked in the door! He explained approximately how long the service would take and double checked to make sure I still wanted all services that had been select More

by bford20
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen A. Korutz
Jan 30, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with us! We appreciate your business!

January 20, 2023

Fantastic, quick, friendly, priced right, will go again for service. Will tell friends and family to go too. More

by tshiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with us! We appreciate your business!

December 19, 2022

Jim Morse has built a great team of caring people from the sales department thru the service department. I will continue to recommend Matthews to all my friends & family. Great job Planet Pre owned. More

by alex palmieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Matthews Mitsubishi Planet PreOwned responded

Hi Alex- We truly appreciate your kind words and continued business!

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