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Matthews Mitsubishi Planet PreOwned - Service Center
Vestal , NY
239 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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239 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center
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August 21, 2023
I always get great service at Matthews On the Parkway, Inc. People are knowledgeable and helpful. Inc. People are knowledgeable and helpful. More
by dfletcher5
Verified Customer
August 21, 2023
This is the second review I have been emailed. I still have the same poor rating. I worked with Cory, Cory was very professional to me, the Dealership is at fault here, On 8/7 I left my 2016 Mits I still have the same poor rating. I worked with Cory, Cory was very professional to me, the Dealership is at fault here, On 8/7 I left my 2016 Mitsubishi for routine spark plug replacement, and investigate a noise, Cory called me and said he needs to keep the vehicle a second day, as Parts only has 2 spark plugs in stock !!! Really ? also staff did not get the wheel bearing replaced on Monday, (Thanks, it was covered under drivetrain warrenty), When I got the bill for $383.58 for 4 spark plugs I was shocked, my previous email stated I would get a call back, so far no call. That works out to $95.89 per spark plug, That's Outrageous. Also since Matthews took away all of our Auto Rewards dollars and club, now service IS a top priority. More
by willysrod
Employees Worked With
Corey
August 14, 2023
Asked if I was being helped as soon as I walked in service area. Explained solution to me. Kept me informed. service area. Explained solution to me. Kept me informed. More
by tdupre
Employees Worked With
August 03, 2023
My paperwork said a 23 point inspection was completed but I had to fill my tires after the appointment. One tire was at 27 and should’ve been at 36. The other 3 tires were much closer to target psi but still I had to fill my tires after the appointment. One tire was at 27 and should’ve been at 36. The other 3 tires were much closer to target psi but still low. My battery is also almost drained and will need to be charged at my next service appointment. I am not familiar with car servicing so it’s very possible that 23 point inspections are attached to different criteria at different dealerships but the checklist I looked at had tire pressure and battery listed on it. I already wrote a google review (because my survey expired or I would’ve kept it internal) after my car was incorrectly reassembled after 4 months in their service. If I hadn’t purchased the service package when I purchased my car I’d just leave y’all be but I don’t essentially prepayed to keep coming back. I still give 3 starts because I have to assume they have some solid, hard working and experienced people there trying to make a living as I’ve come in contact with some awesome people both in service and sales while visiting this location. Im just over it. More
by ANNALEESEMAN
Employees Worked With
No,no
July 25, 2023
Your service writer, Korey, kept in touch with me daily during a lengthy recall on my VW ID4, and arranged for a loaner vehicle. The recall was completed with no issues. I was well taken care of! during a lengthy recall on my VW ID4, and arranged for a loaner vehicle. The recall was completed with no issues. I was well taken care of! Your service department is fabulous! More
by george@gloria.us
July 19, 2023
Excellent service changing my oil, tire rotation, and finding I needed new brakes. My new brakes are working great. Service was fast. finding I needed new brakes. My new brakes are working great. Service was fast. More
by mystic031
Employees Worked With
July 09, 2023
We only used the service department, but they were fantastic. Especially Korey. Called me with updates every step of the way, and every time he said he would. fantastic. Especially Korey. Called me with updates every step of the way, and every time he said he would. More
by ajoanis
Employees Worked With
Korey - service
June 14, 2023
Not very pleased with sales or service. Sales: Didn’t really take me serious when I was looking at a car. I asked them to “run” the numbers and be all I was told was what my payment migh Sales: Didn’t really take me serious when I was looking at a car. I asked them to “run” the numbers and be all I was told was what my payment might be. No trade in value for my current vehicle was given to me. No credit application completed, nothing! Service: I had an appointment to get my vehicle fixed, when I got there, the part was not in. I live an hour from the dealership. More
by nicolercole
Employees Worked With
June 11, 2023
I was able to get my car in quickly and they had it ready in less than a day. I appreciate the great customer service and the service advisor listened to and addressed all of my concerns. in less than a day. I appreciate the great customer service and the service advisor listened to and addressed all of my concerns. More
by thehubbards4
Employees Worked With
