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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
215 Reviews

215 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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May 03, 2023

I had great customer service when I spoke with Katie Crowe, she got to the point, she jumped right on helping me out to resolve my issues, she has great manners and I have appreciated her for every step More

by Gena S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Crowe
May 25, 2023 -

Matthews Mitsubishi Planet PreOwned responded

Hi Gena-We're catching up on reviews and want to thank you for yours and your business!

April 28, 2023

Service is always excellent. Cory is a pleasure to work with. Professional & courteous. My car was ready ahead of stated time More

by dlsmith0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory
May 25, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We're catching up on reviews and want to thank you for yours and your business!

April 22, 2023

Excellent service, professional & courteous. Nice waiting area. I would recommend this dealership for purchasing a car & for maintenance More

by dlsmith0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory
May 25, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We're catching up on reviews and want to thank you for yours and your business!

April 05, 2023

Great service and the techs are very informative. Called for service and they got me in the same day, and my car was finished before the estimated time. More

by stluke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skinner
Apr 19, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We're catching up on reviews and glad are so glad hear you had a great experience with our Team! We appreciate your business and the great review!

March 29, 2023

They fixed the issue with the blind spot monitor. However insisting that the 12 volt outlet is always on even though the owners manual says it turns off with the key More

by paking3215
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Husch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Goff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Matthews Mitsubishi Planet PreOwned responded

Hello, We're glad that overall we were able to help you with your blind spot monitor but, if there is anything more we can do for you, please don't hesitate to reach out to General Manager, Jim Morse 607-754-2050. We appreciate your business!

March 25, 2023

Mike Goff was the sales rep I worked with. He was very helpful and listened to my needs and did not try to up sell me. I was very happy with the service given. It was a painless process More

by wrightt34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We're catching up on reviews and glad are so glad hear you had a great experience with Mike! We appreciate your business and the great review!

March 21, 2023

They were able to track down the needed parts in a shorter time than originally quoted. The work was done at a reasonable price, and the problem with my car was diagnosed and fixed. More

by GDWORNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with us! We appreciate the great review!

March 21, 2023

Great service. Staff always pleasant. Takes the time to answer questions or any concerns you may have. More

by jessicakenyon97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for your continued business and the great review!

March 18, 2023

I showd up at 7:45 am noappointment and they took care of me.2 new wipers installed and on my way at 8:10. It doesn't get better than that. More

by rgilyard0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear you had a great experience with us! We appreciate your business!

March 15, 2023

I appreciate that they are honest enough to tell you what your vehicle needs without making you feel like you have to do it all that day. More

by fairielover1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We’re so glad to hear you had a great experience with Our Team Thank you for your business and the great review!

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