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Matthews Mitsubishi Planet PreOwned - Service Center
Vestal , NY
224 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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224 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center
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September 22, 2023
They are very good at customer service. They explained the best fix and completed it promptly! They explained the best fix and completed it promptly! More
by rgould1
Verified CustomerEmployees Worked With
September 18, 2023
I love working with them. They are super friendly and tremendously helpful. This was my second car purchase from them. They are super friendly and tremendously helpful. This was my second car purchase from them. More
by jeffysgodmommy
September 08, 2023
Andy was such a pleasure to work with! No xx, no hoops to jump through, very down to earth. No xx, no hoops to jump through, very down to earth. More
by lightmeadow
Employees Worked With
September 05, 2023
Fast and friendly service. communicated any problems promptly with solutions. Had my car done by the time promised communicated any problems promptly with solutions. Had my car done by the time promised More
by aconton16
Employees Worked With
August 30, 2023
Great customer experience and very helpful made the process very easy buying a new car process very easy buying a new car More
by connieb
Employees Worked With
August 21, 2023
I always get great service at Matthews On the Parkway, Inc. People are knowledgeable and helpful. Inc. People are knowledgeable and helpful. More
by dfletcher5
August 21, 2023
This is the second review I have been emailed. I still have the same poor rating. I worked with Cory, Cory was very professional to me, the Dealership is at fault here, On 8/7 I left my 2016 Mits I still have the same poor rating. I worked with Cory, Cory was very professional to me, the Dealership is at fault here, On 8/7 I left my 2016 Mitsubishi for routine spark plug replacement, and investigate a noise, Cory called me and said he needs to keep the vehicle a second day, as Parts only has 2 spark plugs in stock !!! Really ? also staff did not get the wheel bearing replaced on Monday, (Thanks, it was covered under drivetrain warrenty), When I got the bill for $383.58 for 4 spark plugs I was shocked, my previous email stated I would get a call back, so far no call. That works out to $95.89 per spark plug, That's Outrageous. Also since Matthews took away all of our Auto Rewards dollars and club, now service IS a top priority. More
by willysrod
Employees Worked With
Corey
August 14, 2023
Asked if I was being helped as soon as I walked in service area. Explained solution to me. Kept me informed. service area. Explained solution to me. Kept me informed. More
by tdupre
Employees Worked With
August 03, 2023
My paperwork said a 23 point inspection was completed but I had to fill my tires after the appointment. One tire was at 27 and should’ve been at 36. The other 3 tires were much closer to target psi but still I had to fill my tires after the appointment. One tire was at 27 and should’ve been at 36. The other 3 tires were much closer to target psi but still low. My battery is also almost drained and will need to be charged at my next service appointment. I am not familiar with car servicing so it’s very possible that 23 point inspections are attached to different criteria at different dealerships but the checklist I looked at had tire pressure and battery listed on it. I already wrote a google review (because my survey expired or I would’ve kept it internal) after my car was incorrectly reassembled after 4 months in their service. If I hadn’t purchased the service package when I purchased my car I’d just leave y’all be but I don’t essentially prepayed to keep coming back. I still give 3 starts because I have to assume they have some solid, hard working and experienced people there trying to make a living as I’ve come in contact with some awesome people both in service and sales while visiting this location. Im just over it. More
by ANNALEESEMAN
Employees Worked With
No,no
