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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
231 Reviews

231 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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January 29, 2025

Everything has been good with the service that I have received from this Service Center. More

by alans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5 Star Review and your business!

January 29, 2025

they provided clear information on what needed to be fixed, how much it would cost and whether it needed to happen asap or could wait. They ended up saving me over $400 on my break repairs. Customer s More

by j_g_bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 28, 2025

Everything was good! They answered all of my questions. I was satisfied with how everything went. More

by rpicci1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

January 20, 2025

Greeted as soon as I walked in, reviewed what was needed to car, and service was complete in less than 2 hours! Thank you Jared! More

by ANNALEESEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Jan 23, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the 5 Star Review and your business!

January 17, 2025

Matthew's Mitsubishi was there in my time of need. Jarred the customer service representative that took my call after my unsuspecting flat tire was calm, cool and sincere. I was feeling alot of emotio More

by CHILDRESSSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred in Service
Jan 17, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with Jarred! Thank you for your business and the great review!

January 13, 2025

Matthew’s certainly provides good service with comfortable place to wait for one’s service. The employees seem to care and serious about their work. More

by benandjean
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

January 10, 2025

Very friendly. Keep you informed of any issues that arise. Very nice waiting area with coffee, tea, hot chocolate and really good fresh popcorn! More

by gahackett8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

January 05, 2025

The Price of my oil change is different every time I have my vehicle serviced More

by dulcieb
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, in hopes to rectify the situation. Your business is important to us.

January 04, 2025

Mechanic never followed up with me if my warranty covered what needed to be fixed. He told me it was 5700.00 to repair I called back with warranty information and he said he would call back and he did not. S More

by beezley42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, in hopes to rectify the situation. Your business is important to us.

December 31, 2024

My first service visit since buying the vehicle. Very good service in a reasonable time for a good price. More

by Hc710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

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