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Matthews Mitsubishi Planet PreOwned

Vestal , NY

4.6
608 Reviews
Discover Matthews Mitsubishi and Stress-Free Car Buying! We've been serving the Southern Tier since 1973, and we have an award-winning reputation. We're all about treating our customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you've never paid over MSRP. We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a new vehicle or service your existing vehicle. We offer a comfortable waiting area, charging stations, workstations, and free WiFi- so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too! We have a clean kids' areas and baby changing stations. Beyond the amenities to make your visit as pleasant as can be, we offer extra things like free car wash coupons with any service and our exclusive loyalty program Matthews Rewards Plus- which saves you money at Matthews and on your next vehicle purchase! We also offer express service for quick oil changes and minor repairs, so your car is ready for the unpredictable Southern Tier weather. You'll be greeted at the door by one of our friendly, helpful team members, who will give you MORE every day, every way. If shopping for a vehicle is not your favorite thing to do, you can take advantage of our online Personal Shoppers, who will help you find the perfect new or used vehicle from the comfort of your own home or explore payments with Matthews Direct. Bad credit? No problem! We have great relationships with multiple lenders and can help many financing situations! Plus, we offer new beginnings with our Fresh Start Finance division, which puts the power of Matthews behind you with many lender options! Our sales and service teams are highly trained and certified, and completely focused on giving you an EXCEPTIONAL experience every time you walk through the door. Shop online, buy online, schedule service, access your Matthews Rewards & MORE, all within our Matthews App! Download for free today in your app store! We look forward to serving you soon
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2100 Vestal Pkwy E AB

Vestal , NY

13850

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Showing 608 reviews

September 06, 2024

Easy to deal with and no hassle everything was just as Jeremy said it would be More

by MCSLOY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We’re so glad to hear you had a great experience with Jeremy Jackson! Thank you for your business and the great review!

September 04, 2024

The people were friendly and knowledgeable. They made the buying experience stressless and comfortable. I am very happy I used this dealership. More

by EEKP4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride.

August 27, 2024

Definitely have taken very good care of my needs for my car. Thank you much More

by johnson_todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 26, 2024

I bought the LS model which has all I needed. It has so many more improvements than my 2017 which I traded in The sales team was very good to me More

by rsigtina2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

August 26, 2024

i was very unhappy with the man in service department, was rude. The service Manager was polite and delt well with this situation, very understanding. the worker not. More

by HOLMS_DOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. We're glad to hear Service Manager, Steve Monk was able to help you and rectify the situation. If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 21, 2024

Matthews replace the defective water pump on my GTI and did an excellent job. No issues and working as advertised. More

by dlyga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Aug 26, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We’re so glad to hear you had a great experience with us! Thank you for your business and the great review!

August 18, 2024

This is a predatory dealership. Beware! They are not your friend. If you have good credit go somewhere else. More

by Whatever
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Matthews Mitsubishi Planet PreOwned responded

We take all comments very seriously and we would like the opportunity to speak with you in regard to your visit. At your earliest convenience, please provide us with your contact information by emailing it to TellUs@matthewsauto.com. Your business is important to us.

August 18, 2024

Matthews has worked on my GTI a few times this summer and done an excellent job. Corey in service was very responsive and kept me up to date and the work they performed was done well. When additional time More

by joek0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey in service
Aug 20, 2024 -

Matthews Mitsubishi Planet PreOwned responded

We're glad to hear our Service Department takes great care of you! Thank you for choosing Matthews!

August 15, 2024

Very into customer service, time matters and getting you back on the road . Excellent customer service !! More

by kristymosier75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the 5 Star Review and your business!

August 13, 2024

The issue they fixed is still not truly fixed! They also installed a used part without my knowledge or consent! They had to keep my car for an extra day and refused to provider a loaner. More

by KBUCK1292000
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Morse
3.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Brookes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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