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Matthews Mitsubishi Planet PreOwned

Vestal , NY

4.6
609 Reviews
Discover Matthews Mitsubishi and Stress-Free Car Buying! We've been serving the Southern Tier since 1973, and we have an award-winning reputation. We're all about treating our customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you've never paid over MSRP. We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a new vehicle or service your existing vehicle. We offer a comfortable waiting area, charging stations, workstations, and free WiFi- so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too! We have a clean kids' areas and baby changing stations. Beyond the amenities to make your visit as pleasant as can be, we offer extra things like free car wash coupons with any service and our exclusive loyalty program Matthews Rewards Plus- which saves you money at Matthews and on your next vehicle purchase! We also offer express service for quick oil changes and minor repairs, so your car is ready for the unpredictable Southern Tier weather. You'll be greeted at the door by one of our friendly, helpful team members, who will give you MORE every day, every way. If shopping for a vehicle is not your favorite thing to do, you can take advantage of our online Personal Shoppers, who will help you find the perfect new or used vehicle from the comfort of your own home or explore payments with Matthews Direct. Bad credit? No problem! We have great relationships with multiple lenders and can help many financing situations! Plus, we offer new beginnings with our Fresh Start Finance division, which puts the power of Matthews behind you with many lender options! Our sales and service teams are highly trained and certified, and completely focused on giving you an EXCEPTIONAL experience every time you walk through the door. Shop online, buy online, schedule service, access your Matthews Rewards & MORE, all within our Matthews App! Download for free today in your app store! We look forward to serving you soon
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2100 Vestal Pkwy E AB

Vestal , NY

13850

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Showing 609 reviews

January 03, 2024

I know it's all about the sale, but it would have been nice to get a follow-up phone call after I made a $20,000 purchase. More

by ReneeDuvall711
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

We truly value your business and if a call was never made to you after the sale, please let us sincerely apologize. Please give General Manager, Jim Morse a call at your earliest convenience at 607-754-2050.

January 02, 2024

The service team at Mathew’s is always great to work with. I take my VW Atlas there for everything! Thanks everyone! More

by 4cindymccall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

We appreciate you choosing Matthews and the perfect review!

January 01, 2024

The whole service dept crew was awesome in helping me with my VW Golf TDi. I had a lot of frustration and bad advice until I got here. Thank you! Will be back again and again. More

by eklampman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim!
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 01, 2024

Went in on a Saturday morning and was helped promptly. Will definitely be coming back again. More

by james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Husch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 01, 2024

They performed the oil change just fine. But randomly charged me $39 extra. And the cashier couldn't tell me why, so I won't be back. My husband took the vehicle in before and was charged $ More

by rrjr1380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Korutz
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

We'd love the opportunity to speak with you however, your name is not displayed. At your earliest convenience, if you could provide us with more information but emailing us at TellUs@matthewsauto,com, we would greatly appreciate it.

January 01, 2024

Very pleasant salesmen and finance people. Everything went smoothly and we were very satisfied. Thank you to all. More

by DCNEDB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Leonard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Judge
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

December 28, 2023

Great customer service they helped me with all of my issues with my car I can’t wait to go back More

by shakeamjackson60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the perfect review and your business!

December 28, 2023

Sales person Mike Goff was VERY patient- nice selection of cars- considering the the current car price climate I felt prices were definitely fair to good -the only negative is quite a few cars that I had i More

by elizamart04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

We're glad to hear Mike provided you with an excellent experience! We truly appreciate your business and the perfect review! Enjoy your new ride. Just for future reference, we can easily get you any vehicle from any of our dealerships

December 21, 2023

My service advisor, Stephen Korutz, who helped me with my car service was excellent. He was communicative, knowledgeable of the issue, gave me good advice and was overall very helpful. A pleasure to More

by AdamP
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Korutz, Chris Service Manager
Dec 27, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear Stephen took great care of you! Thank you for choosing Matthews to service your vehicle!

December 19, 2023

Adam and the dealership went above and beyond for our VW purchase! Due to the dealership not having an in transit tag (PA), to make it right, they came to my house to have me sign and then took the paperwor More

by CarleyWilliams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack-finance
Dec 27, 2023 -

Matthews Mitsubishi Planet PreOwned responded

Congratulations on your new ride! We're so glad to hear our Team went above and beyond to accommodate you! We appreciate your business and feedback!

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