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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
475 Reviews

475 Reviews of Matthews Kia of Greece - Service Center

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July 08, 2023

Replaced part under warranty. Did a great job. Was done in a timely fashion Thank you More

by BARB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Jul 10, 2023 -

Matthews Kia of Greece responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

July 03, 2023

Friendly, efficient and accommodating! They did what it took to find the problem with my car. More

by mrsrga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Johnna Wallace, Bradley Hooper
Jul 06, 2023 -

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 30, 2023

My new Sportage had a recall which needed to be dealt with. This is my 4th vehicle from this dealership. Received the same excellent service and attention, chatted with the friendly staff, & when my car More

by Sue Wemett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Jul 06, 2023 -

Matthews Kia of Greece responded

Thanks for choosing Matthews to service your vehicle. We appreciate your review and look forward to serving you again soon!

June 30, 2023

Always had good service here. Also bought 3 Kia’s here , 2 when it was Fucillo More

by jwhinchman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Jul 06, 2023 -

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 28, 2023

When you go into the kia dealership, the whole team treats you good and comfortable. More

by joglesby1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zac Richards, Joe Kruppenbacher, Dan Mitchell, Bradley Hooper
Jul 06, 2023 -

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 27, 2023

The young men outside were very friendly and helpful! Brett customer service was great and good on follow up! More

by Tbrazil0228
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brent
Jul 06, 2023 -

Matthews Kia of Greece responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

June 26, 2023

Great service, very clean, comfortable waiting area. My vehicle was ready earlier than promised. Love this dealership! More

by SLH14618
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brent, Joe Kruppenbacher, Bradley Hooper
Jun 26, 2023 -

Matthews Kia of Greece responded

Thanks for choosing Matthews to service your vehicle. We look forward to serving you again soon!

June 25, 2023

Great service department, great customer service, nice people to work with thru the entire process. More

by OWLLUVR13
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brent
Jun 26, 2023 -

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 22, 2023

Helpful staff did the required recall within the estimated time frame. Car was clean and washed. General inspection was done without charge. More

by dzebelman
Workmanship
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Jun 26, 2023 -

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 22, 2023

My $1400. Master cylinder job ended up costing me $2400, due to the new parts putting excessive pressure on the brake lines, which ruptured, plus ruined two ca More

by frankhilts43
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Brent Mcautrur
Jun 22, 2023 -

frankhilts43 responded

This is my msg

Jun 26, 2023 -

Matthews Kia of Greece responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

Jun 27, 2023 -

frankhilts43 responded

I have been a steady customer since I purchased this vehicle from Fucillo back in 2012. This service was not only twice the estimated price but it also took three weeks with very little feed back after my service rep went on vacation.

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