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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
428 Reviews
Call Service Center (585) 720-8000

428 Reviews of Matthews Kia of Greece - Service Center

Sort by
June 25, 2023

Great service department, great customer service, nice people to work with thru the entire process. More

by OWLLUVR13
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
Jun 26, 2023 -

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 22, 2023

Helpful staff did the required recall within the estimated time frame. Car was clean and washed. General inspection was done without charge. More

by dzebelman
Workmanship
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jun 26, 2023 -

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 22, 2023

My $1400. Master cylinder job ended up costing me $2400, due to the new parts putting excessive pressure on the brake lines, which ruptured, plus ruined two ca More

by frankhilts43
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Brent Mcautrur
Report | Print
Jun 22, 2023 -

frankhilts43 responded

This is my msg

Jun 26, 2023 -

Matthews Kia of Greece responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

Jun 27, 2023 -

frankhilts43 responded

I have been a steady customer since I purchased this vehicle from Fucillo back in 2012. This service was not only twice the estimated price but it also took three weeks with very little feed back after my service rep went on vacation.

June 22, 2023

Great service, clean, always performing, reps are professional, service department is beyond excellent, great deals More

by Tyler Christy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brent, Ajay Stevens
Report | Print
Jun 26, 2023 -

Matthews Kia of Greece responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

June 22, 2023

I am always very happy with the service here. I wasn't to pleased with KIA for not having the parts in but it wasn't the dealerships fault. I am planning on buying the KIA sportage as my next c More

by duke2duke2002
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Jun 26, 2023 -

Matthews Kia of Greece responded

Thanks for choosing Matthews to service your vehicle. We look forward to serving you again soon!

June 20, 2023

Staff was courteous, patient, understanding, and determined to get things right. The manager, Joe, was extremely helpful. More

by TFENNELL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Jun 26, 2023 -

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 19, 2023

Pleasant, helpful service employees. Great waiting area and good coffee. Service was a good experience. More

by 19goodrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Jun 26, 2023 -

Matthews Kia of Greece responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

June 12, 2023

Nice clean dealership. Friendly staff. Kept us informed throughout the process. Did recalls while doing oil change. More

by bdenny52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, Bradley Hooper
Report | Print
Jun 26, 2023 -

Matthews Kia of Greece responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

June 11, 2023

Professional tech always review your work before doing it.they don't force you to do extra. More

by Umeshnarain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Jun 26, 2023 -

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 07, 2023

Does not notify you of changes being made. Takes 2.5hrs for an oil change. More

by JIWANASHI98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Jun 26, 2023 -

Matthews Kia of Greece responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

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