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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
435 Reviews

435 Reviews of Matthews Kia of Greece - Service Center

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August 28, 2023

I have always received honest estimates and Recommendations are clear and explained. No problems with work done, I recommend Matthew's KIA. I use to do my own car work - header gaskets, idle More

by blukt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 27, 2023

The service person that took care of my son was so rude and a noxious towards him. The manager of the place was just a rude. How darn they treat people like that. More

by CMAXWELL003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Salamone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Brown, Artem Afanasyev, Joe Kruppenbacher, Bradley Hooper
Sep 09, 2023 -

Matthews Kia of Greece responded

I did speak with this customer, the dealership did attempt to help this customer. When asked why Brian Salamone and other managers that were not aware or involved were tagged in this review customer states she did not care if the people tagged were involved or not and that she felt everyone in the entire dealership deserved a 1 star review regardless if they had anything to do with the situation. Service did pay for the repair and I apologized anyway and tried to see if there was something we can do to regain this customers trust. She then hung up the phone on me.

August 27, 2023

All around great service, was able to get us a ride so that we could still do errands More

by KSD1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 26, 2023

I could not find out how to turn off the inside warning camera. I have a dog in the second row and when I left my car the alarm always sounded off when I was 10 feet away.The service department was able to More

by pdstamand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 25, 2023

They did a good job in a relatively short amount of time. I was very impressed. More

by CHERIEHOLAHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 25, 2023

Very clean & professional! I've been with Kia since 2010, they've always hooked me up with great car leases! One thing to say, my Kia Forte at the present did not equipped me w More

by ROSALINDF333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 24, 2023

Matthews Kia Sales and Service Departments provide customer friendly, reputable, and consistent service. I just leased my eighth Kia with the anticipation of leasing my ninth in a few months. This hi More

by GNASCA001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zac Richards, Joe Kruppenbacher, Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 23, 2023

Thank you Bradley is very Knowledge regarding My Questions and Concerns. Please keep up the Good Work More

by FACECLEANINGINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 21, 2023

Great service. Always very customer focused. Love the free car wash ! Love the waiting area. Very clean and bright More

by mpettina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 21, 2023

So far so good,except fir the wait to get service. You have to schedule it to far out. Very inconvenient More

by The wife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't see him,don't remember his name.
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

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