Matthews Kia of Greece - Service Center

Little to no communication. I had to hunt down answers that were not provided. Finally after 5 days of pretty much radio silence I brought my vehicle elsewhere and got a respons I had to hunt down answers that were not provided. Finally after 5 days of pretty much radio silence I brought my vehicle elsewhere and got a response with a solution within hours. More

I love the service department at Matthews Kia, from the greater to the Techs everyone goes above and beyond to take care of me every time I come in for service! The always manage to get me in quickly. even greater to the Techs everyone goes above and beyond to take care of me every time I come in for service! The always manage to get me in quickly. even when I need a last minute appointment. More

The people are amazing, they are kind and willing to answer questions. They tell you how much things will cost and that is what it does. They help you make the best decisions for you and your car. answer questions. They tell you how much things will cost and that is what it does. They help you make the best decisions for you and your car. More

I owned my car since 2016 and never had any issues getting it serviced until May of 2023 when my vehicle had to be towed due an engine issue. I had to call the dealership weekly to get updates on the getting it serviced until May of 2023 when my vehicle had to be towed due an engine issue. I had to call the dealership weekly to get updates on the status of my car. I would have appreciated open communication from the dealership bare minimum even if I only received an estimate for how long my vehicle would be out of commission. I recognize that the dealerships are busy due to recent thefts and vandalism in Rochester but one would assume that communication is the basis of good customer service. More

Pretty good service and nice people working there they try to make you fell god all the time I will recommended to everyone try to make you fell god all the time I will recommended to everyone More

This dealership is worse dealership ever had in my life. I had a great experience in 2020 when I bought it. But that appointment was changed my mind about my lovely car 2020 KIA Sportage. I had an app life. I had a great experience in 2020 when I bought it. But that appointment was changed my mind about my lovely car 2020 KIA Sportage. I had an appointment for car inspection and oil change last week and now I got a email saying the inspection will be on August the next month. I’m so confused right now because I paid around $27 dollars and no one explained why that money was paid for. I was waiting more than 30 minutes sitting on couch, watching TV, waisting times, energy and gasoline in order to get my service done. One of them was showing me a paper has a different prices cost around $73.I shocked when I went back home and I got nothing done. They took off the oil change and car inspection stickers and they put safety emission sticker. Even though, before I left the dealership I asked one of them about the stupid yellow sticker and he says “the New York State inspection sticker was changed and NY York State change everything”. They lied to me and steal my money. I don’t ask for safety emission and now I’m gonna ask for a refund in addition to $5 discount for the online appointment plus time, energy, gasoline waste. I am waiting to hear back from you guys, thanks. More

I was not given everything that was wrong with my car. My mechanic did not do a good job of letting me know what was wrong outside of insurance covering it. He let me drive off with our telling me my batt My mechanic did not do a good job of letting me know what was wrong outside of insurance covering it. He let me drive off with our telling me my battery was leaking and that if I turned my car off I would need a jumpstart. More

Everything went great until my son in law asked exactly what was done. The guys laughed at hin after the one guys answered because he asked very rude guys and very unprofessional what was done. The guys laughed at hin after the one guys answered because he asked very rude guys and very unprofessional More

Very friendly and easy to work with kept me informed of what they were doing, and how long the service would take. what they were doing, and how long the service would take. More

Service was great,staff was friendly and it was easy to book an appointment online. book an appointment online. More