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Matthews Kia of Greece - Service Center
Rochester, NY
361 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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361 Reviews of Matthews Kia of Greece - Service Center
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August 14, 2023
My truck was here for 14 weeks. I had horrible experiences with Kia Customer Service. I had to cancel 3 separate vacations. I was paying a payment on a car that I couldn’t drive. Th I had horrible experiences with Kia Customer Service. I had to cancel 3 separate vacations. I was paying a payment on a car that I couldn’t drive. This was a huge financial loss for me. Joe is service was great but everything else was absolutely terrible. I regret spending $65,000 for my vehicle there. I felt like even though I was considered a great customer, I was treated poorly at every level of Kia. More
by DebL14369
Verified CustomerEmployees Worked With
Joe Kruppenbacher
August 13, 2023
I brought my car in for a scheduled appointment at 8 am with 3 cars in front of me. They did not even look at my car until I called at 12:30. It was not ready until after 3pm. I just needed an oil change a with 3 cars in front of me. They did not even look at my car until I called at 12:30. It was not ready until after 3pm. I just needed an oil change and anti theft software update. More
by MARISALUMLEY
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
August 10, 2023
Always very pleased with the work they do. I do wish sales would have called me to say my part was in that I had to pay for before I could schedule the work. I didn't know the part was in ti I do wish sales would have called me to say my part was in that I had to pay for before I could schedule the work. I didn't know the part was in til I called, then I called service dept and then I scheduled the work. If I hadn't called sales dept, I think the part would have just sat there for a few more days. I needed this fix to be done!!! Next time, call me when the part comes in please. Thank you. More
by JOANFLAGG241
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
August 10, 2023
Had a great experience. Very easy going and professional atmosphere. I Would recommend to anyone Very easy going and professional atmosphere. I Would recommend to anyone More
by IIXADOREXYOU1003
August 05, 2023
Great Sales Staff, and a Service Department second to none. This is my eighth Kia! none. This is my eighth Kia! More
by GNASCA001
Employees Worked With
Other Employees :
Matt Dimanno, Pat Brown, Zac Richards, Joe Kruppenbacher, Bradley Hooper
August 01, 2023
Excellent wait area. Took car in right away. But took too long to get back to me. Could not fix the car and had to order parts. However, car was fixed in less time than t Took car in right away. But took too long to get back to me. Could not fix the car and had to order parts. However, car was fixed in less time than they informed me. Overall, they do excellent work! More
by Codispoti
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
July 25, 2023
The Supervisor of the service dept @ Kia Mathews Joe is absolutely the best there isn't a issue or concern I have had over the yrs I have been going to Kia Services Joe hasn't been able to give me the best absolutely the best there isn't a issue or concern I have had over the yrs I have been going to Kia Services Joe hasn't been able to give me the best customer service satisfaction. I love kia Service dept the whole team is simply the Best.Denise Lovett. More
by DLOVETT
Employees Worked With
Chino, Joe Kruppenbacher, Bradley Hooper
