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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
427 Reviews

427 Reviews of Matthews Kia of Greece - Service Center

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October 19, 2023

Great customer service. Helpful and polite crew. Clean and bright buildings. Comfy waiting area and seating. More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names in repair area
October 17, 2023

Hey Matt. I didn't hear from you and vision kia has a car available now so iam going with them thanks for what you could do ??? Bob Terra More

by rterra1180
Recommend Dealer
Yes
Employees Worked With
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Matthews Kia of Greece responded

We'll get Matt in touch with you ASAP. We apologize for the delay.

October 13, 2023

They do great service every time I go there it’s always fresh coffee made and fresh picked apples thanks for making my experience wonderful More

by JACKSONEDDIE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Jackson, Pat Brown, Zac Richards, Joe Kruppenbacher, Bradley Hooper
Oct 18, 2023 -

Matthews Kia of Greece responded

Thank you for your business and the great review! We look forward to your next visit!

October 13, 2023

I had an appointment to have recalls completed in April I took my car to the dealership and left it there for several hours to be informed they did not have the parts for 3 of the recalls it was there for an More

by Sherrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Matthews Kia of Greece responded

Hi Sherrell- Thank you for letting us know about your recent experiences with our Service Department. You are absolutely correct that no one should have been in your center console. We sincerely apologize and are addressing with our Team.

October 13, 2023

The mechanics, the office staff, both are attentive and follow through. The waiting area is convenient and helps pass the time. All of our experiences with KIA have improved since Matthews has taken ove More

by Edna Kriner-Kirby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
October 12, 2023

They treated mevwith respect and cortsey and we'll manner. I WOULD REMOND TO FRIENDS AND FAMILY. More

by michaelsalgado595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Oct 13, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

October 12, 2023

Great The service was great and I didn't have to wait long. When my part arrived get called and got me scheduled right away. More

by Will.p.odonnell
Recommend Dealer
Yes
Oct 13, 2023 -

Matthews Kia of Greece responded

Hi Will- We're so glad to hear you were satisfied with your service visit! Thank you for the great review and your business!

October 11, 2023

Was told there was issue with my exhaust. When I went to pick up my vehicle the customer service rep had very little information on the problem and could not answer any of my questions More

by mfreedman75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Oct 13, 2023 -

Matthews Kia of Greece responded

We're sorry to hear about your recent experience with us. We've reached out to Service Manager, Joe Kruppenbacher to looking into your visit and will be reaching out in an effort to resolve matters.

October 10, 2023

I think the service dept is good, but always liked that they washed my vehicle after service. They didn’t do that the last time. The sales dept I felt was a little pushy and didn’t inform me about characte More

by TARRICOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Jackson, Bradley Hooper
Oct 10, 2023 -

TARRICOS responded

Also, forgot to mention that my friend referred me to dealership and she was supposed to get her referral money. She called several times and never received it.

October 09, 2023

They are very professional and courteous and friendly. They keep you informed of what's going on with your vehicle. More

by MISHELL64720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Oct 13, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

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