Back

Matthews Kia of Greece - Service Center

Rochester, NY

4.4
361 Reviews

361 Reviews of Matthews Kia of Greece - Service Center

Sort by
August 31, 2023

Staff is always very pleasant and courteous. Wait time was acceptable. And they wash the vehicle every time i come in for n oil change More

by katherine_porter1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 31, 2023

Although it still isn’t fixed the msnager explained what happened every step of the way More

by CHAA62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 30, 2023

Clean ,respectful employees , very knowledgeable with procedures, organized and made us feel welcome . Would definitely recommend this dealership to all family and friends. Thank you for your service. More

by Klymochkocarmelina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 30, 2023

Love the service all the staff are very friendly and attentive. I’m very satisfied. There was a minor inconvenience BUT this team is amazing and helped me right away!! Thank you! Specially Bradley who w More

by lozadakeyshla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 29, 2023

Always treated very well. Never had a problem at Matthews Kia of Greece. Pleasant waiting area. More

by aunturkey140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Dan Allen
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 29, 2023

Customer service was great. I got in and out with no problems..I had another issue they took care of it for me More

by T miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 28, 2023

I have always received honest estimates and Recommendations are clear and explained. No problems with work done, I recommend Matthew's KIA. I use to do my own car work - header gaskets, idle More

by blukt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 27, 2023

All around great service, was able to get us a ride so that we could still do errands More

by KSD1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 27, 2023

The service person that took care of my son was so rude and a noxious towards him. The manager of the place was just a rude. How darn they treat people like that. More

by CMAXWELL003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Salamone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Brown, Artem Afanasyev, Joe Kruppenbacher, Bradley Hooper
Sep 09, 2023 -

Matthews Kia of Greece responded

I did speak with this customer, the dealership did attempt to help this customer. When asked why Brian Salamone and other managers that were not aware or involved were tagged in this review customer states she did not care if the people tagged were involved or not and that she felt everyone in the entire dealership deserved a 1 star review regardless if they had anything to do with the situation. Service did pay for the repair and I apologized anyway and tried to see if there was something we can do to regain this customers trust. She then hung up the phone on me.

August 26, 2023

I could not find out how to turn off the inside warning camera. I have a dog in the second row and when I left my car the alarm always sounded off when I was 10 feet away.The service department was able to More

by pdstamand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

...
27
...