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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
398 Reviews

398 Reviews of Matthews Kia of Greece - Service Center

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November 14, 2023

The staff are very polite! They let me know different options and do not pressure you to choose a more expensive ootion. That is greatly appreciated! More

by CODERGAL50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gonzalez and the gentleman directing vehicles. I don't know his name.
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

November 12, 2023

No thank you They don't check the computer for customers that have the Matthews app membership. I had to wait to fix my bill. More

by smittyrose03
Recommend Dealer
Yes
Employees Worked With
John
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for your feedback! We apologize for your recent experience and we will work on this to provide a better future experience.

November 11, 2023

My review is low because of previous unresolved problems with service issues. My vehicle was damaged during oil changes and the service department has refused to make the necessary repairs or accept respons More

by RAWALLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kruppenbacher
November 11, 2023

So far I like the dealership and the people that assisted me. Highly recommended. I will return for service or to buy a new car. More

by H24MORENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews and the great review!

November 07, 2023

Nice clean dealership got us in early when we had a problem with our car. Hopefully the reset took care of the problem but I had a contact to salesperson to find out what was wrong with it and what the More

by THEYOUNG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

November 04, 2023

Got my car inspected and was in and out in less than an hour. Was worried it wasn’t going to pass and wait forever but it was only $21 and it worked out great! Thank you! More

by MURPH4116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

November 03, 2023

The team is great but the fact that I don’t get a loaner for repairs on my BRAND new car repairs … not good. They give you an Uber and you’re stuck doing nothing. Not good customer service imo. Car has been More

by gilii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Richards, Joe Kruppenbacher, Dan Allen
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews. We're sorry to hear that your vehicle has been in multiple times and we are actively looking into your visit.

November 03, 2023

Always friendly and accommodating. You can leave after a service and know the work was done properly. The only thing I'd say they need to improve is the communication between service d More

by CMONTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jacobs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kruppenbacher, Bradley Hooper
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

November 01, 2023

It was fine. Nice surroundings and friendly service. I have nothing else to say. Ok More

by KathieZ
Recommend Dealer
Yes
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews and the great review!

November 01, 2023

Great service always, very friendly and actually care about providing good service. Appreciate the team! More

by lxii_land
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

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