Matthews Kia of Greece - Service Center
Rochester, NY
398 Reviews of Matthews Kia of Greece - Service Center
The staff are very polite! They let me know different options and do not pressure you to choose a more expensive ootion. That is greatly appreciated! They let me know different options and do not pressure you to choose a more expensive ootion. That is greatly appreciated! More
My review is low because of previous unresolved problems with service issues. My vehicle was damaged during oil changes and the service department has refused to make the necessary repairs or accept respons with service issues. My vehicle was damaged during oil changes and the service department has refused to make the necessary repairs or accept responsibility. More
Nice clean dealership got us in early when we had a problem with our car. Hopefully the reset took care of the problem but I had a contact to salesperson to find out what was wrong with it and what the problem with our car. Hopefully the reset took care of the problem but I had a contact to salesperson to find out what was wrong with it and what they actually did before I could actually check out. No one came to me to tell me More
Got my car inspected and was in and out in less than an hour. Was worried it wasn’t going to pass and wait forever but it was only $21 and it worked out great! Thank you! hour. Was worried it wasn’t going to pass and wait forever but it was only $21 and it worked out great! Thank you! More
The team is great but the fact that I don’t get a loaner for repairs on my BRAND new car repairs … not good. They give you an Uber and you’re stuck doing nothing. Not good customer service imo. Car has been for repairs on my BRAND new car repairs … not good. They give you an Uber and you’re stuck doing nothing. Not good customer service imo. Car has been in 3 times and so far. 12k miles More
Always friendly and accommodating. You can leave after a service and know the work was done properly. The only thing I'd say they need to improve is the communication between service d You can leave after a service and know the work was done properly. The only thing I'd say they need to improve is the communication between service dept and customer. Their technology needs attention. More