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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
362 Reviews
Call Service Center (585) 720-8000

362 Reviews of Matthews Kia of Greece - Service Center

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October 12, 2023

They treated mevwith respect and cortsey and we'll manner. I WOULD REMOND TO FRIENDS AND FAMILY. More

by michaelsalgado595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
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Oct 13, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

October 12, 2023

Great The service was great and I didn't have to wait long. When my part arrived get called and got me scheduled right away. More

by Will.p.odonnell
Recommend Dealer
Yes
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Oct 13, 2023 -

Matthews Kia of Greece responded

Hi Will- We're so glad to hear you were satisfied with your service visit! Thank you for the great review and your business!

October 11, 2023

Was told there was issue with my exhaust. When I went to pick up my vehicle the customer service rep had very little information on the problem and could not answer any of my questions More

by mfreedman75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Oct 13, 2023 -

Matthews Kia of Greece responded

We're sorry to hear about your recent experience with us. We've reached out to Service Manager, Joe Kruppenbacher to looking into your visit and will be reaching out in an effort to resolve matters.

October 10, 2023

I think the service dept is good, but always liked that they washed my vehicle after service. They didn’t do that the last time. The sales dept I felt was a little pushy and didn’t inform me about characte More

by TARRICOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Jackson, Bradley Hooper
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Oct 10, 2023 -

TARRICOS responded

Also, forgot to mention that my friend referred me to dealership and she was supposed to get her referral money. She called several times and never received it.

October 09, 2023

They are very professional and courteous and friendly. They keep you informed of what's going on with your vehicle. More

by MISHELL64720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Report | Print
Oct 13, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

October 09, 2023

Away happy with the service department. I have had 2 Kia soranto . And always ask for Chad Holberton, he is a great technician. Always happy with his service. More

by gkoppers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Holberton
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Oct 13, 2023 -

Matthews Kia of Greece responded

Thank you for trusting Matthews and Chad! We truly appreciate your business and the great review. We look forward to serving you again soon.

October 09, 2023

Very helpful Washed car and windshield extra service is very much appreciated thank you very much More

by aquinas54
Recommend Dealer
Yes
Employees Worked With
John service
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Oct 13, 2023 -

Matthews Kia of Greece responded

We're glad to hear you had a great experience with us. We truly appreciate your business and feedback.

October 08, 2023

Very kind and explains well, explains what exactly what needs to be done and pricing More

by ANNAWEEKS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Oct 13, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

October 08, 2023

Staff was excellent. Joe the Manager was professional. Would recommend! Took a lot shorter time , then was told! More

by PHILCAFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha , Joe Kruppenbacher, Bradley Hooper
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Oct 13, 2023 -

Matthews Kia of Greece responded

We're so glad to hear you had a great experience with our Team! Thank you for your business and the great review!

October 08, 2023

Not happy when I left noticed that my vehicle wasn't washed and had marks on the windshield. I looked at the receipt and it said completed More

by Goofnhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Report | Print
Oct 13, 2023 -

Matthews Kia of Greece responded

We're sorry to hear we dropped the ball. We've passed your review along to our Team who will use this as a learning experience and correct for the future. Thank you for letting us know.

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