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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
362 Reviews
Call Service Center (585) 720-8000

362 Reviews of Matthews Kia of Greece - Service Center

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November 03, 2023

The team is great but the fact that I don’t get a loaner for repairs on my BRAND new car repairs … not good. They give you an Uber and you’re stuck doing nothing. Not good customer service imo. Car has been More

by gilii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Richards, Joe Kruppenbacher, Dan Allen
Report | Print
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews. We're sorry to hear that your vehicle has been in multiple times and we are actively looking into your visit.

November 03, 2023

Always friendly and accommodating. You can leave after a service and know the work was done properly. The only thing I'd say they need to improve is the communication between service d More

by CMONTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jacobs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kruppenbacher, Bradley Hooper
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Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

November 01, 2023

It was fine. Nice surroundings and friendly service. I have nothing else to say. Ok More

by KathieZ
Recommend Dealer
Yes
Report | Print
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews and the great review!

November 01, 2023

Great service always, very friendly and actually care about providing good service. Appreciate the team! More

by lxii_land
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

November 01, 2023

Very polite staff and the dealership waiting room was very clean. They got me in right away and did a great job. More

by KimK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

October 31, 2023

10-15-23 ended at the hospital havng a pacemaker after a real bad time with Mathew Kia, Greece on 10-14, admitted twice, still on recovery & treatment. Less than 0 and not recommended. More

by Mrs. Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
And Brent All less than 0, Joe Kruppenbacher, Bradley Hooper
Report | Print
October 31, 2023

Outstanding customer service. Work done on our KIA Sorento was completed with a high sense of quality. More

by rwzercie710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews to service your Sorento.

October 30, 2023

I had my vehicle in for diagnostic and communication was very rocky. I was not happy paying almost $200 for nothing. More

by Audra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradley Hooper
Report | Print
Oct 30, 2023 -

Matthews Kia of Greece responded

HI Aurda- We apologize for the lack of communication. We are actively looking into your visit in an effort to resolve matters.

October 30, 2023

Brent was very helpful and honest and answered all my questions and concerns. Brent was very polite and professional 👏 More

by sirvincealot41756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
Oct 30, 2023 -

Matthews Kia of Greece responded

We're so glad to hear that you had a great experience with Brent! We truly appreciate your business and the great review!

October 27, 2023

The staff was kind, courteous and knowledgeable. They cut me up-to-date throughout the service of what was going on. It was an excellent experience. More

by MCATALFAMO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Report | Print
Oct 30, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

Oct 30, 2023 -

MCATALFAMO3 responded

Thank you, all for your hard work every day. You made my experience an excellent one from the time I walked in the time I walked out. Everyone is kind courteous, very knowledgeable. It was a pleasure to have my car serviced here and look forward to many more. Have a great day.

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