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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
363 Reviews

363 Reviews of Matthews Kia of Greece - Service Center

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November 19, 2023

I had excellent service throughout the whole process. Service was fast and I was in and out in 1 hour and 15 minutes. More

by SHERNAN61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for the perfect review!

November 19, 2023

Love my Chevy Trax I purchased from Ron Felix last year! I also enjoy coming in for routine service to a relaxed, clean, and friendly atmosphere. My Matthews Rewards save me so much money each time and the More

by ebib14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Brown, Zac Richards, Joe Kruppenbacher, Bradley Hooper
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews and the great review!

November 18, 2023

I had a great service experience! The workers were very respectful towards me and provided me with great details of my service. I will say, two workers were very flirty with me and at More

by alyssa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recognize any of these workers.
November 16, 2023

I wish I could give it a 1/2 Star. Had appointment at 10:00am to have oil changed. Waited for car and service individual found me in waiting in. Display Room and was asked to have a More

by MckennaK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Gonzalez
Dec 05, 2023 -

Matthews Kia of Greece responded

We apologize for your recent experience. We are actively looking into your visit and will be reaching out in an effort to resolve matters.

November 16, 2023

After having my car for 3 weeks you "highly trained technicians could not diagnose the problem I had to pick the car and live with the problem, I may take it to a different dealer but certainly not thi More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Nov 17, 2023 -

Michael responded

MATTHEW KIA, has not replied yet for me to have a respond

November 14, 2023

The staff are very polite! They let me know different options and do not pressure you to choose a more expensive ootion. That is greatly appreciated! More

by CODERGAL50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gonzalez and the gentleman directing vehicles. I don't know his name.
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

November 12, 2023

No thank you They don't check the computer for customers that have the Matthews app membership. I had to wait to fix my bill. More

by smittyrose03
Recommend Dealer
Yes
Employees Worked With
John
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for your feedback! We apologize for your recent experience and we will work on this to provide a better future experience.

November 11, 2023

My review is low because of previous unresolved problems with service issues. My vehicle was damaged during oil changes and the service department has refused to make the necessary repairs or accept respons More

by RAWALLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kruppenbacher
November 11, 2023

So far I like the dealership and the people that assisted me. Highly recommended. I will return for service or to buy a new car. More

by H24MORENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews and the great review!

November 07, 2023

Nice clean dealership got us in early when we had a problem with our car. Hopefully the reset took care of the problem but I had a contact to salesperson to find out what was wrong with it and what the More

by THEYOUNG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

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