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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
429 Reviews
Call Service Center (585) 720-8000

429 Reviews of Matthews Kia of Greece - Service Center

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July 26, 2024

Service dept was great. Didn’t have to wait long at all. Greeted as soon as I got there. Made next appt for January. And my car was shiny clean when done. I really liked t More

by cynthmarie1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
July 21, 2024

Salesman did a good job They did all right manager could have been a little more pleasant More

by MJOC1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Greco
Report | Print
Jul 22, 2024 -

Matthews Kia of Greece responded

Hi MJOC1013, Thank you for your feedback. We're so glad to hear you had a great experience with Joe! We appreciate your business and hope you enjoy your new ride!

July 20, 2024

Everyone is very friendly and helpful. I feel like family when I'm there. I never have to worry about something being wrong with the car. I'm always in good hands. More

by cmichelsen52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Hooper
Report | Print
Jul 22, 2024 -

Matthews Kia of Greece responded

Hi cmichelsen52, We're so glad to hear you had a great experience with us! Thank you for the 5 Star Review and your business!

July 17, 2024

Very excellent on-time service appointment. Courteous and prompt, and, a car wash was included!! More

by SKIPEVON01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jul 22, 2024 -

Matthews Kia of Greece responded

Hi SKIPEVON01, Thank you for the 5 Star Review and your business!

July 16, 2024

Great experience this time. My service advisor Brent went above and beyond in helping me with an extended warranty claim. I was kept informed and notified of the next steps. More

by JONES.KRISTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
Jul 22, 2024 -

Matthews Kia of Greece responded

Hi Jones.Kristina, We’re so glad to hear you had a great experience with Brent! Thank you for your business and the great review!

July 11, 2024

Got me in super quick for an appointment but the service once in was not great. Delays and miscommunication as well as vehicle not being ready when promised More

by jasondorofy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jul 12, 2024 -

Matthews Kia of Greece responded

Hi jasondorofy, We sincerely apologize. Our team has been made aware again that you need to be contacted ASAP. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, to ensure our records are correct? Your business is important to us.

July 08, 2024

Was treated with respect and not try to rip me off! Told me everything the auto needed but did try to push me. More

by RFBENNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jul 08, 2024 -

Matthews Kia of Greece responded

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business.

July 07, 2024

The dealership is a good place to go for Sales and Service and the People. More

by HOOTEE1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Polimeni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for the perfect review!

July 05, 2024

Overall pretty satisfied. Service department pretty much on time. I don’t like the constant upsell More

by caldiero_al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jul 05, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for your feedback. Thank you for your business and the 5 Star Review!

July 01, 2024

The appointment was on time and took care of the things I was there for along with some computer upgrade patches in a timely manner I was very satisfied. More

by hicks6989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jul 02, 2024 -

Matthews Kia of Greece responded

Hi hicks6989, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

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