
Matthews Kia of Greece
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 7:30 AM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 7:30 AM
Filter Reviews by Keyword
By Type
Showing 697 reviews
Very friendly, knowledgeable and got me a good price. I would recommend to a family member or friend. I would recommend to a family member or friend. More
This is thr second lease I have gotten though Matthew's. I'm very happy with every aspect of this dealership. You feel welcomed as soon as you step into the building., everyone from sales to the mechanics I'm very happy with every aspect of this dealership. You feel welcomed as soon as you step into the building., everyone from sales to the mechanics have been outstanding. More
friendly helpful answered all my questions gave me a good deal on my car . I will be back deal on my car . I will be back More
I paid for the premium detailing package. ( which is super expensive compared to everywhere else) After I drove away, I parked at a store to get out of my car and inspect the car. The gear sh ( which is super expensive compared to everywhere else) After I drove away, I parked at a store to get out of my car and inspect the car. The gear shifter was filthy, had brown and white gunk in it when you slide it into drive. The back row of seating, there was an actual goldfish cracker on the carpet and the back had grass and crumbs still. These are what I immediately noticed so I called the store back. The service manager (I think his name is Brent) told me to come back and that they would get it cleaned, and he said he would give me a credit for a future detail. I then drove back to the dealership, the service manager took a look and said he would have it cleaned properly. After waiting for 40 more minutes in the waiting area, I finally walked out of the waiting room to see what was taking so long (they already had my car the whole day) and I saw my car just sitting in the service area garage pull up area. Who knows how long it had been sitting there. The service guy greeted me when I walked up and he then walked me to my car to inspect it. He was very kind and did ask if I was happy with my vehicle but at that point I just needed to leave because it was taking up so much time and I wasn’t about to tell them that the car still wasn’t fully detailed/ cleaned properly. The cup holder seat pull down in the middle row of my Kia sorento was not even touched (still filthy) I have a child and a dog that’s why I paid to get it detailed. The doors still had dirt and mud on them, the seat crevices still had visible crumbs, etc. all together a terrible experience and I can’t believe I spent almost 300 dollars on that detail when I could have just went to delta sonic or anywhere else for much cheaper and a better job. More
Very friendly and helpful staff. Nice waiting room area - very clean. All the work being done on my car was explained to me. Great service - car was washed and looked great! Nice waiting room area - very clean. All the work being done on my car was explained to me. Great service - car was washed and looked great! More