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Matthews Kia of Greece

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.5
584 Reviews
Discover something BIG at Matthews Kia of Greece! At Matthews Kia of Greece, we have a tremendous selection of New & Used Kias to give you the absolute best selection in Rochester, NY! We believe in long-term relationships with our customers and with transparent pricing, your vehicle purchase can be hassle-free and stress-free. Say goodbye to pushy car sales people and hello to Matthews! Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees. Save money and join our exclusive loyalty program Matthews Rewards Plus and save BIG on service or another future vehicle purchase! Download the Matthews App for free in your App Store to access your Matthews Rewards Plus benefits, shop online, schedule your service appointment & MORE! You and your safety are our top priority and we maintain a clean and sanitized environment for all and encourage an appointment to meet with our staff. Not comfortable leaving home? No problem! Shop online and chat with one of our Personal Shoppers who are always ready and willing to help! Plus, we'll buy your car- even if you don't buy from us! Discover Matthews and how Matthews means More. Every Day. Every Way. We look forward to serving you soon!
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4321 W Ridge Rd

Rochester, NY

14626

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Showing 584 reviews

October 11, 2023

Was told there was issue with my exhaust. When I went to pick up my vehicle the customer service rep had very little information on the problem and could not answer any of my questions More

by mfreedman75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Oct 13, 2023 -

Matthews Kia of Greece responded

We're sorry to hear about your recent experience with us. We've reached out to Service Manager, Joe Kruppenbacher to looking into your visit and will be reaching out in an effort to resolve matters.

October 10, 2023

I think the service dept is good, but always liked that they washed my vehicle after service. They didn’t do that the last time. The sales dept I felt was a little pushy and didn’t inform me about characte More

by TARRICOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Jackson, Bradley Hooper
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Oct 10, 2023 -

TARRICOS responded

Also, forgot to mention that my friend referred me to dealership and she was supposed to get her referral money. She called several times and never received it.

October 09, 2023

They are very professional and courteous and friendly. They keep you informed of what's going on with your vehicle. More

by MISHELL64720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
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Oct 13, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

October 09, 2023

Away happy with the service department. I have had 2 Kia soranto . And always ask for Chad Holberton, he is a great technician. Always happy with his service. More

by gkoppers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Holberton
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Oct 13, 2023 -

Matthews Kia of Greece responded

Thank you for trusting Matthews and Chad! We truly appreciate your business and the great review. We look forward to serving you again soon.

October 09, 2023

Very helpful Washed car and windshield extra service is very much appreciated thank you very much More

by aquinas54
Recommend Dealer
Yes
Employees Worked With
John service
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Oct 13, 2023 -

Matthews Kia of Greece responded

We're glad to hear you had a great experience with us. We truly appreciate your business and feedback.

October 08, 2023

I was being pretty picky about what I wanted and had been looking for a few months. Eddie found the exact trim and color I wanted and ordered it from another dealership and was super helpful! More

by hhawes819
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Jackson
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Oct 13, 2023 -

Matthews Kia of Greece responded

We're so glad to hear that Eddie took great care of you and was able to get you into the car of your dreams! Thank you for your business and enjoy your new ride.

October 08, 2023

Very kind and explains well, explains what exactly what needs to be done and pricing More

by ANNAWEEKS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
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Oct 13, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

October 08, 2023

Staff was excellent. Joe the Manager was professional. Would recommend! Took a lot shorter time , then was told! More

by PHILCAFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha , Joe Kruppenbacher, Bradley Hooper
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Oct 13, 2023 -

Matthews Kia of Greece responded

We're so glad to hear you had a great experience with our Team! Thank you for your business and the great review!

October 08, 2023

Not happy when I left noticed that my vehicle wasn't washed and had marks on the windshield. I looked at the receipt and it said completed More

by Goofnhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Report | Print
Oct 13, 2023 -

Matthews Kia of Greece responded

We're sorry to hear we dropped the ball. We've passed your review along to our Team who will use this as a learning experience and correct for the future. Thank you for letting us know.

October 08, 2023

Very pleased dealing with everyone at the dealership. Made the process fairly easy for me.👍 More

by SHEKNOWBODY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian? and Brian Smith
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Oct 13, 2023 -

Matthews Kia of Greece responded

Were glad to hear our Team took great care of you! We truly appreciate your business and feedback!

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