Matthews Kia Of Clay - Service Center

Service department tried to sell my family a new tire. Vehicle was towed in due to front tire being flat. Someone there said it needs a new tire, never looked at it!! After a lot of phone calls, it was fi Vehicle was towed in due to front tire being flat. Someone there said it needs a new tire, never looked at it!! After a lot of phone calls, it was finally looked at. Oh, the found a nail in the tire!!! Hmmm, went from having to order a tire, from Massachusetts, to plugging the tire!! Oh, the driver was an elderly female!!! How many other people have they done this to?? More

Long time customer at this dealership until Matthew's took over. Will never return there again. 100% incompetent dealership who passes the buck around with every excuse imaginable!! RUN to ANY other deal took over. Will never return there again. 100% incompetent dealership who passes the buck around with every excuse imaginable!! RUN to ANY other dealership besides this one. Seriously....they are a joke. More

Worst experience ever with a service department! I towed my 2012 Kia Sorento to Fucillo Kia of Clay on May 6 2019 to have it looked into because the push start system was not working. They could not I towed my 2012 Kia Sorento to Fucillo Kia of Clay on May 6 2019 to have it looked into because the push start system was not working. They could not fit me in on that day, but Gary - the service manager said if I towed it to them they would try to work it into an empty slot. Over 2 weeks went past and I never heard from them so I called. Christine explained that there was an issue with an after market car starter, the wiring was not done right, so I okay'd the work to remove and rewire. About another week or 2 went by and I had to call them again. This time It took longer for someone to come to the phone after the initial answering and explaining my situation. Once I did get someone that knew what was happening with my car I was told they thought it might be the smart key module and would have to order the part. I was not to pleased to have to order a 700.00 part that might fix my problem, but I really needed my car fixed so I okay'd the order. Around this time frame I had mentioned to the service manager that it would be nice to have a courtesy vehicle and was completely ignored. After the date given for the part to arrive had past I, again, called them to see what was happening with my repair. I was told the part was on back order. At this point in time I was very frustrated not only with the repair delay, but the horrible customer service I had received. When I made my frustration known to the manager(s) I received neither an apology for their incompetence nor a courtesy vehicle to compensate for the long period of time without mine! It is now over 3 months that I have been without my vehicle and no response back from the dealer, no apology or compensation in any way for the loss of my vehicle, time and money I have had to use (over 1,000.00) to rent a car! At this point I am pursuing options that include possibly surrendering my vehicle back to the loan holder because it appears it either can't be fixed or can't be fixed by this horrible company! After filing a complaint with the BBB I did receive a call from Nick Capria the manager, he left a message and I called back to leave him a message. It has now been 3-5 days and no call back. My car is now over 30 days with no fix, no apology, no courtesy vehicle or offer to reimburse me for a rental! More

Worst experience ever with a service department! As of the time writing this review the dealer has been "servicing" my car for over a month! It started with an after market car starter that was not w As of the time writing this review the dealer has been "servicing" my car for over a month! It started with an after market car starter that was not wired in correctly (installed before I owned) then has led to it "possibly" needing a smart key module replaced - no guarantee this will fix the issue. Now the part has been on "back order" for over a week from the 1st date given to me. The service department has shown nothing but incompetence and poor customer service from the initial contact with them. If it wasn't for me calling them to check up on my vehicle after not hearing from them in a week - 2 week time frame I am not sure when they would have provided feedback on my car! At this point I have even contacted their service manager with no recognition of fault or even a sincere apology for the horrible inconvenience of not having my vehicle for over a month! Even after pointing out to the service manage (Gary) that it wasn't just about the back log on the part, but the lack of customer service and courtesy calls he just blew me off. I was never offered a courtesy vehicle. NEVER using their services again! More

Awful Sales and Service Honestly I don't mind my Kia Sorrento, its a decent car for the money I pay for. I can say that I am little frustrated with some of the recalls as of Honestly I don't mind my Kia Sorrento, its a decent car for the money I pay for. I can say that I am little frustrated with some of the recalls as of late with the locks, but hey I can accept that it's a car and they break sometimes. What I can't accept is being lied to about loaner cars. Every time I ask for a loaner call they say no, and that they didn't have one. The sales person who sold me my car left and he would always step up and get me a loaner no questions asked. He was a good guy. After I heard he left I knew that I was going to have an issue with getting a loaner so I figured, I just won't there anymore. Well my locks started acting up again and this time I had no choice. I was treated very rudely by the sales manager Adam. After getting off the phone with KIA road side assistance I gave the service department a call. KIA RSA told me to do this. Adam dismissed me and said ok? Why are you calling? Ok? They already called me? Instead of being reassuring and positive he was rude and dismissive. I first asked him for a loaner. He told me he didnt have any, but he could see if he could set me up with enterprise? Really? I don't want to pay for a rental car from enterprise. I want a loaner car because its going to take your service department hours to fix my car. I asked him to transfer me to sales. He did. He transferred me to a sales managers voice mail. I didn't leave a voice mail, but decided to call back. I got the front desk who asked for my name and number and said a sales manager would call me back. The sales manager called me back and seemed nice enough, but then advised he didn't have any loaners and that service handles all the loaners. I advised that Kevin my sales guy would always set me up with a loaner. He said maybe that was the reason why Kevin didnt work there anymore and that he was doing things he should not be doing. Like giving someone a courtesy vehicle when they need one is wrong. He started interrupting me every other sentence, I basically started screaming at him. He hung up on me. Understood. Luckily I knew someone who worked there and he ended up giving me a loaner. I wish I had asked him from the jump, but didn't want to impose. Needless to say I am never getting another vehicle from Fucillo and I am never getting another KIA. As others stated they should stand by their product and at least be decent to people when they have a need. More

Service department is terrible! After having my car in service and being told that the problem would be fixed it was NOT fixed. So after calling back they said I would have to make a After having my car in service and being told that the problem would be fixed it was NOT fixed. So after calling back they said I would have to make another appointment. The earliest appointment was 2 weeks out on a Friday morning. So I brought my car in on Thursday evening and went to fill out the form in drop box but forms were gone. So I asked another person in sales (because service was closed for the day) to get me paper to fill out info. He gave me a blank sheet so I filled it all out with numbers problems license plate ect.. he took my key and taped it to sheet and said he would turn it in. So on Friday night (after receiving no call from Kia on Friday) I called and the dept was closed already and so the person I spoke to said “well they probably didn’t look at vehicle because they had no forms at check out desk. “So then I called Saturday morning and spoke to Scott in service. His response was we can probably not get your vehicle in until MONDAY! Of course at this point I’m upset because first of all why make an appointment if you can’t get this vehicle in! so I got heated and said I made an appointment two weeks ago for Friday morning and you can’t get it in till Monday?!?!?! Not to mention if someone has an appointment on Friday morning and you don’t have papaerwork or keys why didn’t I get a call to say hey where’s your car?!?! Then it gets better! So Scott can’t even find my key or my paperwork after a brief hold. So he says to me we can’t find where your key is? So of course I’m alarmed and frankly a little worried about where my stuff is. He basically tells me he can’t find it and it wasn’t given to him so he doesn’t know where it is. I’m very heated at this point and asking lots of questions like: can’t you contact other people in the company to see where they ended up? Or can’t you ask the person I gave them to where he put them!? Scott was absolutely no help what’s so ever! He made me very nervous that someone could have taken off with my car! So of course I ask when the general manager comes in and I rush over there! So when I get there I speak to the general manager who solves this minor problem of the “LOST “KEYS” in approximately 4 seconds and he does apologize. Meanwhile I’m emotional shaking and I just tell him that I will NEVER use this service again and that they are terrible and I storm off crying! This is not a normal reaction when you bring your car into service. The management is terrible! There is absolutely NO point for making appointments and the original problems aren’t fixed! So I would be very clear to anyone looking to use service to make sure If you have an appointment to make sure your car will be seen that day of the appointment! As well as hand your keys in personally! So after days without car and multiple trips to the dealership I still have a car that’s not fixed and a huge ball of stress that should not have happened! Ps the first encounter with service was terrible as well I needed an inspection and the other things fixed. They never did the inspection and made us wait another week because they set off a sensor when looking at the other issues and forgetting they had to do an inspection. Meanwhile I needed my car for a trip out of state and after again having to argue with service to get me in they made me an appointment. So dropped the car overnight and when I called next day they said it would be 5 days before getting car in. I dropped car off Tuesday night the August 28th called wednesday late afternoon after not hearing from them and was told they couldn’t get it done until sept 4th!!! I was supposed to leave for my trip on Thursday on August 30th and they were told this when we made the appointment and so after getting heated again with them they did get it done! I’m telling you all beware! More

Service after 4 years When first purchased in 2013, the service of my Sorento was great. The suv was brought into the dealership for all maintenance and inspection. In 01 When first purchased in 2013, the service of my Sorento was great. The suv was brought into the dealership for all maintenance and inspection. In 01/17 after the truck was serviced in 10/16, I was told that the brakes and rotors were 90 to 95% shot and needed replacement. Up until that time, no mention of any problems noted on their maintenance sheets. I had the brakes and rotors replaced, shortly after that the brake pedal starting thumping and would kick back....back to the dealership where they told me they would do a diagnostic and send it to Kia. After not hearing back from them, I went on line and found that there might be a problem with a cracked axle. Called the dealership, spoke to the service department and they would look at it...sure enough it was the axle. Just recently I again started having problems with the brakes (5,000 miles) since the original. I dropped the truck off on 12/07 and told the service dept. that while I had the oil changed, I had the garage checked the brakes and was informed that it might be the ABS system. As of today, no telephone calls from the service dept. even though, we have called several times and was told that because we dropped it off and didn't schedule an appointment that they would need to bring it in and put it on the rack to see what was wrong. I forgot to mentioned that when I spoke with the service department on Saturday, 12/09 that I was told it was currently being worked on. TERRIBLE SERVICE. More

Worst experience I have ever had, extremely shady place! I bought a 2012 Kia Optima from this dealership 3 months ago. My windshield wipers stopped working and also the plastic protective cover for my oil pa I bought a 2012 Kia Optima from this dealership 3 months ago. My windshield wipers stopped working and also the plastic protective cover for my oil pan came lose so I took it in for them to repair both. I also wanted to ask about why my car they sold me did not come with a spare tire. They told me that the repairs are not covered under my warranty and that I would have to pay for them. They also told me that what I would need is a new motor and linkage for my wipers to work. They also told me that the plastic cover was zip tied up and that's why it came lose and when I told them that how they sold it to me they still wanted to charge me to replace it. When I asked about the spare tire they told me that most cars now a days don't come with spare tires and that I would have road side through Kia. I asked him "I do?" and he said "Let me check". When he came back he said "No, you don't have road side service". So I said, "I don't have a spare tire and I don't have road side either?" and he said, "I can sell you a spare tire and the road side service". I just shook my head. After I left there I asked my nephew to look at my wipers because he is a mechanic and he did. He took it apart and looked at the motor and then the linkage and said "Here is your problem, the one side of the linkage is frozen up, I will just loosen it up and take it apart and lube it up and you should be fine". He did just that and now my wipers work perfect without buying anything at all. I felt so disgusted with the dealership and will never ever do business with them again. They are shady there and clearly lives up to the dearship stereotype that is out there, only looking to rip you off!!! More

Bad service department The service department at Fuccillo KIA on RT31 is either crooked or totally inept! For the past few years My 2007 KIA Optima has occasionally had The service department at Fuccillo KIA on RT31 is either crooked or totally inept! For the past few years My 2007 KIA Optima has occasionally had a check engine light turn on with a P0011 code. The engine always seemed to run perfectly fine when this code activated the check engine light. That code is for some camshaft timing error and it would usually reset itself after a few days to a week. Also, this P0011 error would become more frequent as the time for an oil change was getting near. But in June of this year the car had stalled three times in one day. So, I made an appointment with Fuccillo KIA service at the Clay dealership on RT31 to have them diagnose the problem. I suspected the engine stalling and that P0011 code may be related somehow, even though there was no check engine light activated at this time. On June 13th I dropped off the car for service and I gave the service manager (Mike) the history of the P0011 code that would pop up on occasion and asked them to find out why the car was stalling. On June 13th I get a call from Mike, and he tells me that the “tech found an internal camshaft failure and recommends replacing the engine”. He told me that the engine replacement would be $2000 - $3000 and that he would get the exact amount and would call me back on Monday to let me know what the cost would be. He also said that the car is “running fine now” and that I can pick it up. So I go and pay my $97.14 diagnostic fee and bring the car home. BTW, Mike (the service manager) never did call me back. After I got home I felt sick to my stomach thinking about a $2-3K repair bill coming my way. I then started on-line research for problems with Kia stalling issues and P0011 error codes. I found that my initial guess that the P0011 error code and the stalling issues are related after all. In fact, KIA has TSB’s (technical service bulletins) that directly address this issue. YES! KIA knows all about these issues… it is a problem with the OCV (oil control valve)!! These OCV’s are known by KIA to be problematic. They were so problematic that they had to redesign the OCV. Other things that can cause these OCV’s to malfunction are debris in the valve, low oil levels, dirty oil filter, sludge buildup or just a bad/problematic OCV. With this new information, I immediately went out to the car and checked the oil level and found it was low. Several of the sites I had found suggested an oil treatment to dissolve any sticky deposits and sludge in the oil pathways, so I purchased a quart of an oil treatment to clean out the engine and to top off the oil level. We drove the car for several hundred miles with that oil treatment in the engine and then changed the oil and filter. There has been no stalling or P0011 error codes since the oil treatment and oil and filter change… ZERO problems! I did replace the OCV last week with the new improved design just for the peace of mind. It took about 30 minutes for me to replace the OCV. For the 2007 Optima with a 2.4L 4cyl engine the upgraded part number for the OCV is 243552G000. So Fuccillo KIA charged me $97.14 for worthless engine diagnostics to get me to replace my engine at a cost of $2000 - $3000. After researching the issues myself, it turned out to be a low oil level and a known issue with the OCV. Oil treatment was less than $10, oil and filter change was $20 and the new OCV cost about $70. The cost to repair my engine that I was told needed to be replaced (at $2-3K) was less than $100 total… and it is running like brand new!!!! I am telling everyone what this dealership tried to do to me!!! Never again will Fuccillo get my business!!! They are just HUGE rip-off artists or have totally inept service technicians. Either one is more than enough of a reason to NEVER cast a shadow in their driveway again. More