Matthews Kia Of Clay

Service department is terrible! After having my car in service and being told that the problem would be fixed it was NOT fixed. So after calling back they said I would have to make a After having my car in service and being told that the problem would be fixed it was NOT fixed. So after calling back they said I would have to make another appointment. The earliest appointment was 2 weeks out on a Friday morning. So I brought my car in on Thursday evening and went to fill out the form in drop box but forms were gone. So I asked another person in sales (because service was closed for the day) to get me paper to fill out info. He gave me a blank sheet so I filled it all out with numbers problems license plate ect.. he took my key and taped it to sheet and said he would turn it in. So on Friday night (after receiving no call from Kia on Friday) I called and the dept was closed already and so the person I spoke to said “well they probably didn’t look at vehicle because they had no forms at check out desk. “So then I called Saturday morning and spoke to Scott in service. His response was we can probably not get your vehicle in until MONDAY! Of course at this point I’m upset because first of all why make an appointment if you can’t get this vehicle in! so I got heated and said I made an appointment two weeks ago for Friday morning and you can’t get it in till Monday?!?!?! Not to mention if someone has an appointment on Friday morning and you don’t have papaerwork or keys why didn’t I get a call to say hey where’s your car?!?! Then it gets better! So Scott can’t even find my key or my paperwork after a brief hold. So he says to me we can’t find where your key is? So of course I’m alarmed and frankly a little worried about where my stuff is. He basically tells me he can’t find it and it wasn’t given to him so he doesn’t know where it is. I’m very heated at this point and asking lots of questions like: can’t you contact other people in the company to see where they ended up? Or can’t you ask the person I gave them to where he put them!? Scott was absolutely no help what’s so ever! He made me very nervous that someone could have taken off with my car! So of course I ask when the general manager comes in and I rush over there! So when I get there I speak to the general manager who solves this minor problem of the “LOST “KEYS” in approximately 4 seconds and he does apologize. Meanwhile I’m emotional shaking and I just tell him that I will NEVER use this service again and that they are terrible and I storm off crying! This is not a normal reaction when you bring your car into service. The management is terrible! There is absolutely NO point for making appointments and the original problems aren’t fixed! So I would be very clear to anyone looking to use service to make sure If you have an appointment to make sure your car will be seen that day of the appointment! As well as hand your keys in personally! So after days without car and multiple trips to the dealership I still have a car that’s not fixed and a huge ball of stress that should not have happened! Ps the first encounter with service was terrible as well I needed an inspection and the other things fixed. They never did the inspection and made us wait another week because they set off a sensor when looking at the other issues and forgetting they had to do an inspection. Meanwhile I needed my car for a trip out of state and after again having to argue with service to get me in they made me an appointment. So dropped the car overnight and when I called next day they said it would be 5 days before getting car in. I dropped car off Tuesday night the August 28th called wednesday late afternoon after not hearing from them and was told they couldn’t get it done until sept 4th!!! I was supposed to leave for my trip on Thursday on August 30th and they were told this when we made the appointment and so after getting heated again with them they did get it done! I’m telling you all beware! More

Very disappointed After talking to katrina Fairfield several times to make sure they could get me approved and make sure the vehicle was still there, I drive there from After talking to katrina Fairfield several times to make sure they could get me approved and make sure the vehicle was still there, I drive there from Rochester for them to tell me the vehicle was sold. I deserved at least a phone call to tell me the vehicle was sold. I should have gotten a gift card for gas being that I drove there to waste my time. More

Should have known not to shop here! Sales manager asked us what we were looking for in a vehicle and then promptly told us we were wrong. Wouldn’t listen and didnt care. Engine light cam Sales manager asked us what we were looking for in a vehicle and then promptly told us we were wrong. Wouldn’t listen and didnt care. Engine light came on after two weeks and when we brought the car in, the service department told us we didn’t have an appointment even though we had made one a week before. Now there are more issues with the vehicle and because we are past 30 days they want nothing to do with us. I knew shopping here was a bad idea. Never again. More

Grateful for To Dan and Kevin Great staff and goes out of their way to help customers. Would recommend this dealership to anyone looking for a Kia . They treat you like family Great staff and goes out of their way to help customers. Would recommend this dealership to anyone looking for a Kia . They treat you like family More

Service after 4 years When first purchased in 2013, the service of my Sorento was great. The suv was brought into the dealership for all maintenance and inspection. In 01 When first purchased in 2013, the service of my Sorento was great. The suv was brought into the dealership for all maintenance and inspection. In 01/17 after the truck was serviced in 10/16, I was told that the brakes and rotors were 90 to 95% shot and needed replacement. Up until that time, no mention of any problems noted on their maintenance sheets. I had the brakes and rotors replaced, shortly after that the brake pedal starting thumping and would kick back....back to the dealership where they told me they would do a diagnostic and send it to Kia. After not hearing back from them, I went on line and found that there might be a problem with a cracked axle. Called the dealership, spoke to the service department and they would look at it...sure enough it was the axle. Just recently I again started having problems with the brakes (5,000 miles) since the original. I dropped the truck off on 12/07 and told the service dept. that while I had the oil changed, I had the garage checked the brakes and was informed that it might be the ABS system. As of today, no telephone calls from the service dept. even though, we have called several times and was told that because we dropped it off and didn't schedule an appointment that they would need to bring it in and put it on the rack to see what was wrong. I forgot to mentioned that when I spoke with the service department on Saturday, 12/09 that I was told it was currently being worked on. TERRIBLE SERVICE. More

Very Happy I have bought five vehicles from Fuccillo (Sherry McIntosh) and I've never had a problem. Recently I bought a 2015 Sorento for my daughter and Sherry I have bought five vehicles from Fuccillo (Sherry McIntosh) and I've never had a problem. Recently I bought a 2015 Sorento for my daughter and Sherry was quite the professional. I have never used their Service Department so I can't speak to that. I would highly recommend to anyone interested in buying a Kia, especially the Sorento to see Sherry. I really enjoy my 2016 Kia Sorento. More

Worst service ever I I can’t say enough about how good they were to me took care of a problem we were having and made us very happy thank you to the general manager nick I I can’t say enough about how good they were to me took care of a problem we were having and made us very happy thank you to the general manager nick Capria for making things right More

Worst experience I have ever had, extremely shady place! I bought a 2012 Kia Optima from this dealership 3 months ago. My windshield wipers stopped working and also the plastic protective cover for my oil pa I bought a 2012 Kia Optima from this dealership 3 months ago. My windshield wipers stopped working and also the plastic protective cover for my oil pan came lose so I took it in for them to repair both. I also wanted to ask about why my car they sold me did not come with a spare tire. They told me that the repairs are not covered under my warranty and that I would have to pay for them. They also told me that what I would need is a new motor and linkage for my wipers to work. They also told me that the plastic cover was zip tied up and that's why it came lose and when I told them that how they sold it to me they still wanted to charge me to replace it. When I asked about the spare tire they told me that most cars now a days don't come with spare tires and that I would have road side through Kia. I asked him "I do?" and he said "Let me check". When he came back he said "No, you don't have road side service". So I said, "I don't have a spare tire and I don't have road side either?" and he said, "I can sell you a spare tire and the road side service". I just shook my head. After I left there I asked my nephew to look at my wipers because he is a mechanic and he did. He took it apart and looked at the motor and then the linkage and said "Here is your problem, the one side of the linkage is frozen up, I will just loosen it up and take it apart and lube it up and you should be fine". He did just that and now my wipers work perfect without buying anything at all. I felt so disgusted with the dealership and will never ever do business with them again. They are shady there and clearly lives up to the dearship stereotype that is out there, only looking to rip you off!!! More

Horrible & uncomfortable Most Most uncomfortable car we have ever had the misfortune of being pushed into buying.. Hate it..bought it in Sept 2016 still only have less than a 900 Most uncomfortable car we have ever had the misfortune of being pushed into buying.. Hate it..bought it in Sept 2016 still only have less than a 900 mi & it had 200 when we were pushed to buy it...can hardly wait for lease to expire so we can turn car in & go down the street & BUY a pickup...This dealership is still rude & lied to us...& Wouldn't help us at all.. So in meantime we have a $27k car that sits in garage... I refuse to drive a car the size of a Tuna Can... More

Bought new car Horrible, pushy, didn't get what we asked for...& it will be last experience with Kia...bought something we did not want....returned to ask questions Horrible, pushy, didn't get what we asked for...& it will be last experience with Kia...bought something we did not want....returned to ask questions & we were ignored.. More