Matthews Kia Of Clay

I am absolutely appalled by the outright dishonesty and unethical behavior displayed by this dealership. They sold my elderly mother a car, falsely claiming it had new brakes and new tires. Not even two we unethical behavior displayed by this dealership. They sold my elderly mother a car, falsely claiming it had new brakes and new tires. Not even two weeks after the purchase, she had to bring the car back due to problems. Shockingly, they then told her it needed new brakes and tires! The manager had the audacity to deny that the salesman ever mentioned anything about new brakes and tires. To add insult to injury, they demanded she pay for the repairs or she could return the car at a depreciated value, far less than what she initially paid. She later found written proof they told her the tires and brakes would be replaced. They still denied it. What's even more infuriating is that the car passed the New York state inspection right after she bought it, but just two weeks later, it no longer passes. This is a clear indication that the inspection was either falsified or the car was sold in an unsafe condition. This dealership preys on vulnerable customers, using deceitful tactics to make a sale and then refusing to take responsibility for their lies. Avoid this place at all costs if you value honesty and integrity. This experience has been nothing short of a nightmare. More

My experience with Matthews Kia has been nothing short of disappointing and frustrating. Initially, my husband and I were assured by the salesman, Mohamed Jeylani, that switching to a new car lease would be disappointing and frustrating. Initially, my husband and I were assured by the salesman, Mohamed Jeylani, that switching to a new car lease would be seamless—specifically, that our existing lease would be a "wash," meaning we wouldn't owe any additional money. However, this promise turned out to be far from reality. Approximately four months later, we received an unexpected bill from Kia Finance demanding payment for the remainder of our previous lease in full. When we contacted Matthews Kia about this discrepancy, Mr. Jeylani changed his tune and claimed that my husband had agreed to these fees, which is categorically untrue. Moreover, since the lease is in my name, any agreement regarding fees legally required my consent, which I did not give. Frustrated by the lack of resolution from Matthews Kia, I escalated the issue to the manager, Nick Capria. Initially, he assured me that he would look into the matter and get back to me after discussing it with all parties involved. Unfortunately, despite multiple attempts to follow up, Mr. Capria failed to return my calls as promised. His secretary, when contacted, was unable to provide any assistance, which only added to the frustration. Seeking resolution, I turned to the Better Business Bureau, where Matthews Kia continued to evade responsibility by deflecting the issue to Vision Kia, the original lease holder, and later to Kia Finance, the entity that sent the unexpected bill. This runaround only exacerbated the situation. Reflecting on this experience, the lesson learned is clear: always get everything in writing. Despite Mr. Jeylani's verbal assurances that there would be no early termination fees and that the lease would be a "wash," the absence of written confirmation left us vulnerable to this unfortunate situation. While I take responsibility for not obtaining written assurances, the fact remains that Mr. Jeylani's dishonesty and Mr. Capria's lack of responsiveness reflect poorly on Matthews Kia as a whole. In conclusion, I fulfilled my financial obligation to Kia Finance out of principle, but Matthews Kia lost not only my trust but also the trust of numerous family members and friends whom I've redirected elsewhere for their vehicle needs. It's disheartening to have placed such faith in Matthews Kia, only to be met with dishonesty and poor customer service. In the future, I will approach car dealership transactions with far more caution. For anyone considering Matthews Kia or any dealership, I strongly advise securing every promise and agreement in writing to avoid experiencing the same ordeal I did. More

IF I COULD GIVE THIS PLACE 0 stars i would! DO NOT SPEND YOUR HARD EARNED MONEY HERE! They are preying on new customers who do not know about the Kia thefts that have been taking place across t DO NOT SPEND YOUR HARD EARNED MONEY HERE! They are preying on new customers who do not know about the Kia thefts that have been taking place across the country for months. I bought a 2021 Kia forte in the middle of June and it was stolen by the last week in July. I was never warned of the thefts before I bought the car. And although there is a software update available to prevent theft, it was never done. Kia is also providing steering wheel locks to deter the thefts, and yet again, I was not informed. After the theft I called the dealership to ask why the update wasn’t done and why I wasn’t warned. I was met with less than helpful customer service and I was “disconnected” TWICE. After finally getting through to someone with some decency I was told that the GM would call me ASAP. Two days went by so I called again and I was told the same thing. It’s been 3 whole weeks and still NO CALL. I also texted the salesman that sold me and the car (Sirron) it was read and never answered. DO NOT GIVE THIS PLACE YOUR BUSINESS. ABSOLUTE SCAMMERS. THEY ARE AN UNETHICAL AND DISHONEST BUSINESS WHO TAKE ZERO RESPONSIBILITY. When I called I asked if bringing it there to get fixed was my best bet and yet again they were less than helpful and told me it would be weeks before a technician could even look at the car. Stay FAR FAR AWAY More

Service department tried to sell my family a new tire. Vehicle was towed in due to front tire being flat. Someone there said it needs a new tire, never looked at it!! After a lot of phone calls, it was fi Vehicle was towed in due to front tire being flat. Someone there said it needs a new tire, never looked at it!! After a lot of phone calls, it was finally looked at. Oh, the found a nail in the tire!!! Hmmm, went from having to order a tire, from Massachusetts, to plugging the tire!! Oh, the driver was an elderly female!!! How many other people have they done this to?? More

Long time customer at this dealership until Matthew's took over. Will never return there again. 100% incompetent dealership who passes the buck around with every excuse imaginable!! RUN to ANY other deal took over. Will never return there again. 100% incompetent dealership who passes the buck around with every excuse imaginable!! RUN to ANY other dealership besides this one. Seriously....they are a joke. More

I had a great experience with this dealership! The salesman was patient and answered all of my questions. I feel as though I got a good deal. I would do business here again. salesman was patient and answered all of my questions. I feel as though I got a good deal. I would do business here again. More

Worst experience ever with a service department! I towed my 2012 Kia Sorento to Fucillo Kia of Clay on May 6 2019 to have it looked into because the push start system was not working. They could not I towed my 2012 Kia Sorento to Fucillo Kia of Clay on May 6 2019 to have it looked into because the push start system was not working. They could not fit me in on that day, but Gary - the service manager said if I towed it to them they would try to work it into an empty slot. Over 2 weeks went past and I never heard from them so I called. Christine explained that there was an issue with an after market car starter, the wiring was not done right, so I okay'd the work to remove and rewire. About another week or 2 went by and I had to call them again. This time It took longer for someone to come to the phone after the initial answering and explaining my situation. Once I did get someone that knew what was happening with my car I was told they thought it might be the smart key module and would have to order the part. I was not to pleased to have to order a 700.00 part that might fix my problem, but I really needed my car fixed so I okay'd the order. Around this time frame I had mentioned to the service manager that it would be nice to have a courtesy vehicle and was completely ignored. After the date given for the part to arrive had past I, again, called them to see what was happening with my repair. I was told the part was on back order. At this point in time I was very frustrated not only with the repair delay, but the horrible customer service I had received. When I made my frustration known to the manager(s) I received neither an apology for their incompetence nor a courtesy vehicle to compensate for the long period of time without mine! It is now over 3 months that I have been without my vehicle and no response back from the dealer, no apology or compensation in any way for the loss of my vehicle, time and money I have had to use (over 1,000.00) to rent a car! At this point I am pursuing options that include possibly surrendering my vehicle back to the loan holder because it appears it either can't be fixed or can't be fixed by this horrible company! After filing a complaint with the BBB I did receive a call from Nick Capria the manager, he left a message and I called back to leave him a message. It has now been 3-5 days and no call back. My car is now over 30 days with no fix, no apology, no courtesy vehicle or offer to reimburse me for a rental! More

Worst experience ever with a service department! As of the time writing this review the dealer has been "servicing" my car for over a month! It started with an after market car starter that was not w As of the time writing this review the dealer has been "servicing" my car for over a month! It started with an after market car starter that was not wired in correctly (installed before I owned) then has led to it "possibly" needing a smart key module replaced - no guarantee this will fix the issue. Now the part has been on "back order" for over a week from the 1st date given to me. The service department has shown nothing but incompetence and poor customer service from the initial contact with them. If it wasn't for me calling them to check up on my vehicle after not hearing from them in a week - 2 week time frame I am not sure when they would have provided feedback on my car! At this point I have even contacted their service manager with no recognition of fault or even a sincere apology for the horrible inconvenience of not having my vehicle for over a month! Even after pointing out to the service manage (Gary) that it wasn't just about the back log on the part, but the lack of customer service and courtesy calls he just blew me off. I was never offered a courtesy vehicle. NEVER using their services again! More

Awful Sales and Service Honestly I don't mind my Kia Sorrento, its a decent car for the money I pay for. I can say that I am little frustrated with some of the recalls as of Honestly I don't mind my Kia Sorrento, its a decent car for the money I pay for. I can say that I am little frustrated with some of the recalls as of late with the locks, but hey I can accept that it's a car and they break sometimes. What I can't accept is being lied to about loaner cars. Every time I ask for a loaner call they say no, and that they didn't have one. The sales person who sold me my car left and he would always step up and get me a loaner no questions asked. He was a good guy. After I heard he left I knew that I was going to have an issue with getting a loaner so I figured, I just won't there anymore. Well my locks started acting up again and this time I had no choice. I was treated very rudely by the sales manager Adam. After getting off the phone with KIA road side assistance I gave the service department a call. KIA RSA told me to do this. Adam dismissed me and said ok? Why are you calling? Ok? They already called me? Instead of being reassuring and positive he was rude and dismissive. I first asked him for a loaner. He told me he didnt have any, but he could see if he could set me up with enterprise? Really? I don't want to pay for a rental car from enterprise. I want a loaner car because its going to take your service department hours to fix my car. I asked him to transfer me to sales. He did. He transferred me to a sales managers voice mail. I didn't leave a voice mail, but decided to call back. I got the front desk who asked for my name and number and said a sales manager would call me back. The sales manager called me back and seemed nice enough, but then advised he didn't have any loaners and that service handles all the loaners. I advised that Kevin my sales guy would always set me up with a loaner. He said maybe that was the reason why Kevin didnt work there anymore and that he was doing things he should not be doing. Like giving someone a courtesy vehicle when they need one is wrong. He started interrupting me every other sentence, I basically started screaming at him. He hung up on me. Understood. Luckily I knew someone who worked there and he ended up giving me a loaner. I wish I had asked him from the jump, but didn't want to impose. Needless to say I am never getting another vehicle from Fucillo and I am never getting another KIA. As others stated they should stand by their product and at least be decent to people when they have a need. More