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Matthews KIA of Blakely - Service Center
Blakely , PA
212 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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212 Reviews of Matthews KIA of Blakely - Service Center
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July 03, 2024
Everything went smooth. The staff was terrific. I enjoyed the coffee and snacks. Thank you! The staff was terrific. I enjoyed the coffee and snacks. Thank you! More
by jonnyshakes
Verified CustomerEmployees Worked With
July 02, 2024
Very clean and respectful. Knowledgeable and informative. Service could be faster. That would be a lot better. Knowledgeable and informative. Service could be faster. That would be a lot better. More
by CJOYCE720
Employees Worked With
July 01, 2024
Unsolved 2015 Kia Optima service appointments. Seems not a matter of the service department. Employees not being willing, however not allowed to take the necessary diagnostic steps for resolving Seems not a matter of the service department. Employees not being willing, however not allowed to take the necessary diagnostic steps for resolving My cars complete audio radio system failure. It seems that checking the amp function is not allowed, while It could in fact in fact be the root of the problem?. I am by no means a professional in this line of employment however, I had hoped and trusted Matthews Kia to follow a process of elimination approach would be considered and executed in this diagnostic dilemma. In conclusion, this was not the case sadly. Not being able to sync your phone to your car is a very dangerous safety matter. I had hoped this would have also been considered in the urgency in diagnosing and correcting my car stereo and sound system failing. My second failed diagnostic appointment Once again, I believe it is not the fault of the automotive service department. Everyone seemed dedicated to their positions. However, in this economy when you're having a car malfunction issue and you drive an hour and 15 minutes each way to a dealer you trust and are sent away after an hour of a failed diagnosis. I was still charged for an hour of service at 150. Some odd dollars plus tax 167 out the door ,plus the gas money and my time taken from work and family. It is my honest opinion that customers should not be charged for a failure to diagnose their problem. More
by cedartree2017
July 01, 2024
The facility is pleasant and very clean a d comfortable. The personal are friendly and very accommodating, The personal are friendly and very accommodating, More
by mardav5150
Employees Worked With
June 27, 2024
love the free snacks. good service. easy to get appointment. have a great day everyone. good service. easy to get appointment. have a great day everyone. More
by MARIAROSALIND
June 18, 2024
Matthews was a pleasure to deal with. No pressure sales by Dylan. Everything was explained perfectly. No pressure sales by Dylan. Everything was explained perfectly. More
by BOBSCHATTINGER
June 17, 2024
The service department went above and beyond on servicing a vehicle for a customer who lives out of state! I wanted a simple oil change and forgot about the emissions campaign for my Carnival. I was shocke a vehicle for a customer who lives out of state! I wanted a simple oil change and forgot about the emissions campaign for my Carnival. I was shocked when John came up to me and told me they had time to do it so they did! Very unexpected. They also washed the car too which is something the dealer I use in New Hampshire doesn't do. Very satisfied! More
by MICHAELLIAPPES
Employees Worked With
June 17, 2024
Pleasure to deal with. Efficient and helpful. Will definitely return for services at this dealership. Efficient and helpful. Will definitely return for services at this dealership. More
by ptyhalstead
Employees Worked With
June 15, 2024
Answered all my questions and did not take long for my car to get done car to get done More
by blueyes12791
Employees Worked With
June 14, 2024
The service department is EXCEPTIONAL! ! Sheena went above and beyond to make my experience less stressful. Marvin was absolutely so patient and so kind. My car was back way faster than ant ! Sheena went above and beyond to make my experience less stressful. Marvin was absolutely so patient and so kind. My car was back way faster than anticipated. Sheena really was a pleasure to deal with. More
by TIFFANY18444
Employees Worked With
Sheena Hodge
