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Matthews KIA of Blakely - Service Center

Blakely , PA

4.7
212 Reviews

212 Reviews of Matthews KIA of Blakely - Service Center

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August 10, 2024

always friendly and helpful. had a screw in my tire fixed no problem.also did oil change,inspection while I was there. More

by PDEE46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Matthews KIA of Blakely responded

Hi PDEE46, Thank you for the 5 Star Review and your business!

August 09, 2024

Never a bad experience here. They are always very pleasant and super helpful. Inspection and routine maintenance, and it was done quicker than anticipated. More

by ssimmonette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Matthews KIA of Blakely responded

Hi, Thank you for the 5 Star Review and your continued business!

August 09, 2024

The charge for inspection and oil charge is $150 more than other local places The service was performed , but cost is a lot more . More

by mariaelena281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Matthews KIA of Blakely responded

Hi mariaelena281, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to tellus@matthewsauto.com

August 08, 2024

Service visit was to compete a recall to replace reverse camera. Work was completed in about an hour, they also finished the visit with a complimentary car wash. The wait went quickly in their comfortable, More

by tvanko001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Matthews KIA of Blakely responded

Hi, We’re so glad to hear you had a great experience with our team at Matthews Kia of Blakely! Thank you for your business and the great review!

August 07, 2024

The service is excellent. Informed me about my inspection and additional work required on my vehicle. Very professional. I would highly recommend this service department. Exce More

by elainebd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Matthews KIA of Blakely responded

Hello, Thank you for the perfect review! We appreciate your business.

August 07, 2024

Hi, the service department was very easy to work with. They were informative and handled my recalls. Austin was excellent to deal with. I appreciate everything they did for me concerning recalls and other More

by NCOLA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
Aug 08, 2024 -

Matthews KIA of Blakely responded

Hi, We're so glad to hear you had a great experience with Austin at Matthews Kia of Blakely! We appreciate the 5 Star Review and your business!

August 06, 2024

Very happy with my service. Professional, quick, and friendly, and very nice waiting room. Thank you. More

by mismj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

Friendly staff, always available for questions. Constantly kept me updated on status of repairs and time expected to finish. More

by BOATSHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Washner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Matthews KIA of Blakely responded

Hello, Thank you for the 5 Star Review and your business!

August 05, 2024

Each appointment is quick and easy. The staff is always very friendly and is willing to answer any questions. More

by austindembesky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Washner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Matthews KIA of Blakely responded

Hi austindembesky, Thank you for the 5 Star Review and your business!

August 05, 2024

I don’t believe the issue was found but time will tell , I’ve never heard of road friction causing a jerking of the wheel More

by JOANFRABLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Washner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Michalek
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Salinas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Matthews KIA of Blakely responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Justin Masters or Service Manager John Salinas) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

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