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Matthews Import Center / Subaru / Kia - Service Center

Vestal, NY

4.8
321 Reviews

321 Reviews of Matthews Import Center / Subaru / Kia - Service Center

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August 15, 2024

They are always helpful and prompt. I will return when w more service is required More

by margerclem99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Matthews Import Center / Subaru / Kia responded

Hello, Thank you for the 5 Star Review! We look forward to helping you for future service visits.

August 15, 2024

They always fit me in and are always friendly and courteous. Waiting area clean and comfortable. More

by Kasey8192001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Kasey, Thank you for the 5 Star Review and your business!

August 08, 2024

timely, polite, clean car floor/seat, easy to schedule my 'wait for an oil change/tire rotation More

by sttobbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Hayes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for the 5 Star Review and your business!

August 08, 2024

They did a good job but it took much longer than expected . They body shop should talk to the parts department and order parts ahead of time More

by jrai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We appreciate your business!

August 05, 2024

Great customer service and they kept me in the loop throughout the day regarding my car. More

by devoh1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi devoh1976, Thank you foe the 5 Star Review and your business!

August 04, 2024

I really like that Matthews offers drive up service. Just have to get there early. They had my car in and out in about an hour. More

by dmertz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He is not pictured abd I didn't get his nsme
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi dmertz1, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 04, 2024

I like the express service. Matthews reps are very knowledgeable and friendly. Thank You. I appreciate your services. More

by jana5308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Jana5308, thank you for choosing Matthews Import Center! We're glad to hear that you had a great service experience. However, your star rating only reflects a 1-Star experience, and our goal is 5! If there is anything more, we can do to improve your future experience, please don't hesitate to let us know how. We truly appreciate your business and feedback!

August 04, 2024

So far they have provided excellent service every time. All work was done correctly the first time. More

by lrn_nsn007
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Finta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi lrn_nsn007, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 04, 2024

I arrived at the dealership and was immediately greeted by friendly and knowledgeable staff. Always enjoy waiting in the waiting area. It’s clean, comfortable and convenient. More

by swimcoachusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gil Milard
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi swimcoachusa, Thank you for the 5 Star Review and your business!

August 02, 2024

Jamal is awesome at what he does. Remembered me after not seeing him for a while, kept me updated on how my car was doing when being serviced, and is always very kind!! More

by A_sullivan10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi A_sullivan10, We’re so glad to hear you had a great experience with Jamal! Thank you for your business and the great review!

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