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Matthews Import Center / Subaru / Kia - Service Center
Vestal, NY
320 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
320 Reviews of Matthews Import Center / Subaru / Kia - Service Center
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August 15, 2024
Consistent high level of cooperation scheduling service, communicating during the service. Always know what's going on because of that communication communicating during the service. Always know what's going on because of that communication More
by wherrick
Verified Customer
August 15, 2024
They are always helpful and prompt. I will return when w more service is required I will return when w more service is required More
by margerclem99
Employees Worked With
August 08, 2024
timely, polite, clean car floor/seat, easy to schedule my 'wait for an oil change/tire rotation 'wait for an oil change/tire rotation More
by sttobbe
August 08, 2024
They did a good job but it took much longer than expected . They body shop should talk to the parts department and order parts ahead of time . They body shop should talk to the parts department and order parts ahead of time More
by jrai
August 05, 2024
Great customer service and they kept me in the loop throughout the day regarding my car. throughout the day regarding my car. More
by devoh1976
Employees Worked With
August 04, 2024
I really like that Matthews offers drive up service. Just have to get there early. They had my car in and out in about an hour. Just have to get there early. They had my car in and out in about an hour. More
by dmertz1
Employees Worked With
He is not pictured abd I didn't get his nsme
August 04, 2024
So far they have provided excellent service every time. All work was done correctly the first time. All work was done correctly the first time. More
by lrn_nsn007
Employees Worked With
August 04, 2024
I arrived at the dealership and was immediately greeted by friendly and knowledgeable staff. Always enjoy waiting in the waiting area. It’s clean, comfortable and convenient. by friendly and knowledgeable staff. Always enjoy waiting in the waiting area. It’s clean, comfortable and convenient. More
by swimcoachusa
August 02, 2024
Jamal is awesome at what he does. Remembered me after not seeing him for a while, kept me updated on how my car was doing when being serviced, and is always very kind!! Remembered me after not seeing him for a while, kept me updated on how my car was doing when being serviced, and is always very kind!! More
by A_sullivan10
Employees Worked With
July 30, 2024
The service is always good. My complaint was addressed but not resolved. Brake noise, mechanic put new pads on calling the first pair defective. I went to the complimentary ca My complaint was addressed but not resolved. Brake noise, mechanic put new pads on calling the first pair defective. I went to the complimentary car washed a the brake noise was still there. I should have turnede around and brought it back, but I ran out of time. Now I just listen to it. More
by AELLIS90
Employees Worked With
