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Matthews Import Center / Subaru / Kia - Service Center

Vestal, NY

4.8
322 Reviews

322 Reviews of Matthews Import Center / Subaru / Kia - Service Center

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September 26, 2023

I was a walk in at 830 am. They told me they were short handed but would squeeze me in so I waited. At 115 pm. They took my car in but said we can not do the oil change beca More

by ChrisL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Chadwick
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

Hi Chris- We're so sorry to see that you didn't have a great experience with our Team. We are actively looking into your visit in an effort to resolve matters and someone from our management team will be reaching out. Your business is important to us.

September 25, 2023

Helpful, professional and quick are what I would say about my visit this past time. More

by Gwen60ish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

Thank you for the great review and your business!

September 25, 2023

Great service and pretty fast this time. I waited less than an hour. Michele was awesome as usual. Thanks More

by jmuftic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We're so glad to hear that Michele took great care of you! We truly appreciate your business and look forward to serving you again soon!

September 25, 2023

Marissa has always taken good care of our vehicles. She is very knowledgeable and always a pleasure to deal with. We will always trust Marissa and Tyler with our vehicles service. More

by AVRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Kuklish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We're so glad to hear that you've always had great experiences with Marissa and Tyler! Thank you for your business and the great review!

September 24, 2023

I always have been satisfied with my experience at Matthews. Jamal explained the service performed in a very clear way making sure I understood what took place More

by BNCFAULKNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to your next visit!

September 24, 2023

Great atmosphere but I waited 2. 5 hours for a tire rotation and oil change More

by maglezen149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason?
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We apologize for your recent experience and appreciate your patience. We will use your feedback as a learning tool with our team. Thank you for letting us know and we look forward to serving you again soon.

September 24, 2023

The experience at Matthews Import Center is always pleasant. The staff is friendly, Knowledgeable and professional. More

by rosefarm0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to your next visit!

September 24, 2023

This was an excellent experience. First, all the employees I come in contact with a proactively friendly and courteous. My car was seen on time, and they found an issue covered unde More

by davidlevenson0904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to your next visit!

September 24, 2023

They made the process of buy a car very easy. Everything was taken care of for me. More

by Kevinestevens
Recommend Dealer
Yes
Employees Worked With
Marissa Kuklish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mcneal
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We're catching up on our reviews and want to thank you for yours and your business! We hope you are enjoying your new ride!

September 23, 2023

excellent staff and business, especially Joe Vaughan in service, he is always very attentive and professional More

by gpthrash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McNeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews Import Center / Subaru / Kia responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to your next visit!

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