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Matthews Import Center / Subaru / Kia - Service Center
Vestal, NY
321 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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321 Reviews of Matthews Import Center / Subaru / Kia - Service Center
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October 07, 2023
The Service Dept. is awesome. I only look at this dealership when I want to trade in my Subaru. Everyone is helpful. My last visit was for low tire pressure and I had is awesome. I only look at this dealership when I want to trade in my Subaru. Everyone is helpful. My last visit was for low tire pressure and I had a screw in my tire. They fit me in and got it fixed. This is why I am a return customer. It is not just about the sale of the car /it is how dependable the service Dept. is in taking care of you after the car is purchased. More
by subarusistereast
Verified CustomerEmployees Worked With
Other Employees :
Lee Brown is who we buy our Subaru’s from.
October 07, 2023
Service my own and daughters car here. Always a good experience. Service team is always professional Always a good experience. Service team is always professional More
by Kristek_2
October 07, 2023
Work was done in timely and thorough manor. Staff was friendly and helpful. I was on my way in no time. Staff was friendly and helpful. I was on my way in no time. More
by tcoynehorton
Employees Worked With
October 07, 2023
The part was here this time. They installed the recall part in an efficient timely manner . So , in and out, in a reasonable time frame. A comfortable waiting area also helped to They installed the recall part in an efficient timely manner . So , in and out, in a reasonable time frame. A comfortable waiting area also helped to pass the time More
by rwheele1
Employees Worked With
None of the ones listed
October 04, 2023
Julie and Dom were able to squeeze me in for a quick warranty repair before we took a trip, and finished the work much sooner than originally planned warranty repair before we took a trip, and finished the work much sooner than originally planned More
by jmorriso
Employees Worked With
Dom, Julie
October 02, 2023
As always, service was great and our service advisor Wayne Truesdale never fails us! He and his team are always ready to take care of our auto needs. Matthews stays high in customer service in our opini Wayne Truesdale never fails us! He and his team are always ready to take care of our auto needs. Matthews stays high in customer service in our opinion. More
by donnarussin
Employees Worked With
Wayne Truesdale
September 29, 2023
Everyone very friendly and helpful hope problem is resolved had to bring car back several times with same issue apparently common issue with certain Subarus and the CVT transmission. resolved had to bring car back several times with same issue apparently common issue with certain Subarus and the CVT transmission. More
by edjbutler
September 26, 2023
I was a walk in at 830 am. They told me they were short handed but would squeeze me in so I waited. At 115 pm. They took my car in but said we can not do the oil change beca They told me they were short handed but would squeeze me in so I waited. At 115 pm. They took my car in but said we can not do the oil change because parts was closed. I asked why since my car was there since 830 you could not have my filter to do a oil change and they only reported parts closed at once. And then he added we stare late to service you vehicle. Well I guess your not going to service it since you have no filter because you failed to look ahead but a little bit. This was a total waste of my entire morning and nothing was accomplished. This was such a poor service and I never have a intention of returning to Mathew’s again. More
by ChrisL
Employees Worked With
