Matthews Import Center / Subaru / Kia - Service Center

Very positive experience. Good customer service and very flexible around our schedules. Would definitely recommend. Good customer service and very flexible around our schedules. Would definitely recommend. More

Had an issue with my vehicle less than three weeks after I purchased it called service center to get an appointment, got in right away and even was offered a courtesy car ended Up waiting for the car to be I purchased it called service center to get an appointment, got in right away and even was offered a courtesy car ended Up waiting for the car to be looked at and it was a bad oil filter More

When asked “how does the 2023 Forester Compare to my 2019 Forester with 75,000 miles? My salesperson responded “the same but better” the mistake is mine to bear, and I accepted the his answer without q 2019 Forester with 75,000 miles? My salesperson responded “the same but better” the mistake is mine to bear, and I accepted the his answer without question. I am 77 yrs old and 5’1”. A MUST for me is the tail gate and it is absent. My bad, as I should have asked since this is my 5th subaru in approx 10 yrs. I called my rep that same day when I got home and he was sympathetic but aloof and implied that is too bad. I asked to recommend someone or company that could install an aftermarket & he was certain he could find one. I cannot reach high enough to close trunk and it is way too heavy for me. Needless to say, I have called 4x and left messages without success. Once he answered the phone and stated he was working on it. Sure. As an aside, every Subaru came with rubber mats because we reside in a major snow area. He also told me that Matthews doesn’t do that . As I am a huge fan of Subaru vehicles, I was preparing two more purchases for 2 of my grandchildren’s graduations from college this coming June. My love affair has died with this experience and the Matthew dealership. for I am disappointed that I cannot use my trunk & with my rep including the company that trained him. Apparently, no loyalty exists. I need to alert all of my senior Friends and acquaintances, at this age, Subaru is eager for the sale and cares nothing about your confidence, loyalty or needs. More

I cannot say enough about the sales staff at Matthews. Both Bill and Brad at the Kia dealership, and Mykal at the VW facility were fantastic to work with. They went out of their way to be helpful in our r Both Bill and Brad at the Kia dealership, and Mykal at the VW facility were fantastic to work with. They went out of their way to be helpful in our recent purchase, and based on the support we got, we'll certainly look to Matthews again when we're in the market for another new car. Our sincere thanks to all three of them for everything. More

Thank you so much for repairing my Subaru. The Service Advisor Zach Carlson was great! The Service Advisor Zach Carlson was great! More

Jamal was great to work with. He got me in and out in a timely manner. I highly recommend Matthews and look forward to future visits. He got me in and out in a timely manner. I highly recommend Matthews and look forward to future visits. More

The associates are friendly, welcoming, informative, and understanding.! The atmosphere is relaxing and comfortable! I find it very reassuring when I have a situation I am welcomed and a solution is reached understanding.! The atmosphere is relaxing and comfortable! I find it very reassuring when I have a situation I am welcomed and a solution is reached. It is a comfort that I can drop in with a question and the staff does its best to find and answer without my having to schedule an appointment. More