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Matthews Import Center / Subaru / Kia - Service Center

Vestal, NY

4.8
321 Reviews

321 Reviews of Matthews Import Center / Subaru / Kia - Service Center

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December 07, 2023

I had to return to the center later to have my tires put back in my car. I had my car checked on Monday--somewhere else--and they said my tires were fine. Your guy said they were not. I haven't checked t More

by marieeg82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews Import Center / Subaru / Kia responded

Thank you for your business! If you run into any issues please don't hesitate to reach out.

December 04, 2023

Was disappointed after being harassed by Kia for months, taking a day out of my schedule to only find out that no one told me the work couldn’t be done after traveling 40 minutes due to after market add in! More

by HAYNES3382
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenico Rossi
Dec 05, 2023 -

Matthews Import Center / Subaru / Kia responded

We are sorry to hear about your recent experience. We've reached out to our Service Manager, Mike Savage who will be reaching out in an effort to resolve matters.

December 04, 2023

Outstanding, above and beyond expected service. When our car experienced a concern just after purchase, Matthews stepped up and went FAR above and beyond what I had expected to make sure my fam More

by oldsm99
Recommend Dealer
Yes
Employees Worked With
Cole Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike McLean
December 04, 2023

Service was done quickly. Snacks were a bonus. Waiting area and rest room was clean. More

by dbartilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews and the great review!

December 03, 2023

Outstanding sales experience as well as service department. Always a pleasure to do business with Matthews Kia. More

by odyssey989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Kuklish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris McAndrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews and the great review!

December 02, 2023

Always knowledgeable and courteous. Does the work well. The staff is wonderful. Highly recommend if you’re looking for integrity and reliability. More

by PATTYD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kuklish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews Import Center / Subaru / Kia responded

We appreciate you choosing Matthews and the great review!

December 02, 2023

Every aspect of their service was great, I would recommend Matthew’s Import Center/Subaru/kia to others , my car is a Kia Soul. More

by Linda Seeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry. I don’t remember everyone’s name, every person that I have dealt with has been friendly and helpful, I believe Tyler is the person who I dealt with most recently
Dec 05, 2023 -

Matthews Import Center / Subaru / Kia responded

We appreciate you choosing Matthews and the great review!

December 02, 2023

This service was great! I didn't have to wait long, they got my car in right away and they were very friendly and helpful! More

by ndelsandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews Import Center / Subaru / Kia responded

We appreciate you choosing Matthews and the great review!

November 25, 2023

I enjoy going to this dealership for service. The work is always promptly done in the promised time. It also makes suggestions about upcoming / required work but I never feel pressured to do th More

by tc4795
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mandolfi
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2023

I have been doing business with Matthews for at least 15 years. I’ve come to know many of the people there. They are extremely friendly and helpful, I have gotten a lot of good advice both with respect to c More

by mdgoldsmithcpa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Vitali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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