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Matthews Import Center / Subaru / Kia - Service Center

Vestal, NY

4.8
321 Reviews

321 Reviews of Matthews Import Center / Subaru / Kia - Service Center

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February 05, 2024

Awesome service and friendly people. Really enjoyed working with them. And would recommend them to everyone More

by susqudilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews! We appreciate your business and the great review!

February 02, 2024

They where quick to get my car back to. It estimated to get my car back by spring but it didn't take that long all. More

by choyt2013
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil
Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews! We appreciate the great review and if there is anything more we can do to ensure a better future experience, please don't hesitate to reach out and let us know how.

February 02, 2024

Jamal is the definition of a dedicated, respectful, knowledgeable, kind young man!!! Give him a raise!!! More

by mreuther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

Jamal is the BEST and is a very valued member of our Team! We're glad to hear you had a great experience with him and thank you for choosing Matthews!

February 01, 2024

I had a very good experience working with Service Advisor, Zach C. during repair of my Subaru Outback. He worked with the service technicians to research and explain to me the problems, which subseq More

by phoffman1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

We're glad to hear Zach took great care of you! We appreciate your business and the great review!

January 31, 2024

The service department is very good. Everything I needed and I plan on going back to them when the car needs maintenance. More

by QUACKENDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews! We appreciate the great review and our business!

January 31, 2024

Outstanding job between the customer service at the dealership and Subaru USA. As usual Joe Vaughn went above and beyond getting our vehicle ready for pick up. More

by brought1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

We're glad to hear you always have a great experience with Joe & our Team! We truly appreciate your business and the great review!

January 30, 2024

I got all the help needed, too longer time than expected. Maybe next time a little extra time to plan for a visit More

by Tanvir Shaikh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for patience and business! We apologize for the delay and will work on this in an effort to provide a better future experience. We truly value your business!

January 29, 2024

Great people doing a wonderful job. Visit was because of recall. Very happy with this dealership. More

by jpratt483
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews! We appreciate your business and the great review!

January 29, 2024

Matthews Kia makes you feel like you’re part of their family—from car maintenance to hospitality. Love this dealership ! More

by tyru94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Vitali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Affatatto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Gavazzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kalka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McNeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris McAndrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Nugent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for being a part of the Matthews family! We truly appreciate your business and the great review!

January 27, 2024

Michelle and tech were professional and responsive to my questions and concerns. I felt heard More

by ewanow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech that worked on my car
Jan 30, 2024 -

Matthews Import Center / Subaru / Kia responded

We're glad to hear Michelle provided you with an excellent experience with Michelle! We appreciate your business and the perfect review!

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