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Matthews Import Center / Subaru / Kia - Service Center

Vestal, NY

4.8
321 Reviews

321 Reviews of Matthews Import Center / Subaru / Kia - Service Center

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March 04, 2024

This was the third new Subaru that I have bought at Matthews. The last time was 16 years ago. I have always felt that I have been treated fairly and the crew there is always friendy and helpful. That h More

by thomas_sylvia
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Stica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Finta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Thomas_Sylvia, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

February 29, 2024

Fast, professional, knowledgeable, friendly service! Well done job with confidence and pride. Ask for this provider, you won’t face disappointment. More

by deelydauber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for the 5 Star Review and your business!

February 29, 2024

The service advisor understood my issue with the inconsistent startup of the SiriusXM radio service and knew of the software update that is done to solve this issue. The update was done quickly and More

by BECKERGW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for the 5 Star Review and your business!

February 29, 2024

Michele kept track of my vehicle during the service process and kept me informed throughout the process! More

by asmith029
Recommend Dealer
Yes
Employees Worked With
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with Michele! Thank you for your business and the great review!

February 28, 2024

Jamal and staff at Matthews are always courteous and efficient. Jamal has been our contact person for years...he is friendly, professional and always willing to help make our visits quick and easy. More

by TCORINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with Jamal! Thank you for your business and the great review!

February 28, 2024

Gil Millard has helped me twice during service calls and is always courteous and extremely communicative about the process. Excellent customer service. More

by lisag1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil Millard
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with Gil Milard! Thank you for your business and the great review!

February 27, 2024

Michelle fit me in when I had an emergency…. She took away a stressful situation:) More

by mary_osi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews to service your vehicle! We appreciate your business and the great review and are glad to hear Michelle was able to quickly resolve your vehicle's issues!

February 27, 2024

I always feel well taken care of when I’m at Matthew’s Kia. The service is exceptional. I never feel like just ‘another’ customer - it’s always a pleasant experience. More

by lsalomons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with a new young man - I can’t remember his name. He was on the Kia side.
Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews to service your vehicle! We appreciate your business and the great review!

February 27, 2024

Work was done quick Work was done quick, and I was kept updated on progress for my vehicle More

by piccianonick
Recommend Dealer
Yes
Employees Worked With
Zach
February 24, 2024

The Matthews Team is always courteous and friendly, yet professional. We know we will be taken care of every time. More

by thenyfranks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews! We appreciate your business and the great review!

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