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Matthews Import Center / Subaru / Kia - Service Center

Vestal, NY

4.8
321 Reviews

321 Reviews of Matthews Import Center / Subaru / Kia - Service Center

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March 16, 2024

Great place to get service there always professional. I always tell other folks how great they are. More

by russellmcintyre67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Matthews Import Center / Subaru / Kia responded

Hello, Thank you for the 5 Star Review and your business!

March 12, 2024

Customer service is the absolute best at Matthews (in the service center and in the sales dept). Very friendly and informative. And I love having the option to communicate by text message. More

by mbarney22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil Millard
Mar 13, 2024 -

Matthews Import Center / Subaru / Kia responded

Hello, Thank you for the 5 Star Review and your business!

March 11, 2024

Jamal takes such good care of me and always has a smile. Jamal checks on me and let's me know when my car is ready and explains what was done In words I understand. More

by AJS596
Service Time
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Matthews Import Center / Subaru / Kia responded

Hello, We’re so glad to hear you had a great experience with Jamal! Thank you for your business and the great review!

March 11, 2024

Very helpful, customer satisfaction for me is beyond excellent. Highly recommended and would stick to this dealership More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : From service guy i think he is new one, he is in his mid 50’s. He is great too
Mar 13, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Mark, Thank you for the 5 Star Review and your business!

March 09, 2024

Iam very pleased with the manner in which Michele treated me, concerned with me. She went out of her way to keep me informed I truly enjoyed my service visit. More

by ismith48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with Michele! Thank you for your business and the great review!

March 07, 2024

I am treated like family here! For the first time I can take my car for service and not worry I will be taken advantage of! It’s a huge relief! More

by tiffrules12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gill Millard five stars!!
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for the 5 Star Review and your business!

March 06, 2024

Professional, easy to work with, we have been a customer for over 25 years and will continue to be. More

by ealfonse
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for the 5 Star Review and your business!

March 04, 2024

this was my first visit after leasing my Ascent and everything went great. I made an appointment for a Saturday morning and I was in and out in less than an hour. The waiting area was comfortable wit More

by pitterly
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for the 5 Star Review and your business!

March 04, 2024

Jamal did a great job of communicating with me while I was at the service center. More

by jmalin0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with Jamal! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 04, 2024

I was left waiting 40 min after service was completed while sitting in the waiting room. More

by gregg0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed. Don't know their name.
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Gregg, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Mike Gottlieb or Service Manager Mike Savage) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

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