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Matthews Import Center / Subaru / Kia - Service Center

Vestal, NY

4.8
321 Reviews

321 Reviews of Matthews Import Center / Subaru / Kia - Service Center

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October 10, 2024

While traveling on business, my right rear tire was punctured and ruined. Although not a regular customer, the folks in service (especially Andrew DuBois) went out of their way to help. Determining t More

by pvgambino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew DuBois
Oct 11, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We're so glad to hear that our Import Center and Andrew was able to help you out with your tire! We appreciate the great review and 5 Star Rating!

October 09, 2024

Service department was well organized, polite and very helpful. Among other things I had several different coupons and the receiving agent (Eric?) took them all so he could figure out the maximum payout t More

by aclark23
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We're so glad to hear you had a great experience with our team at Matthews Import. We appreciate your business and the 5 Star Review!

October 08, 2024

I stopped in because of a problem with an engine oil light coming on a couple months after extensive work done on the engine seals. The levels were checked and corrected and she explained why the light More

by chamlin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business and the great review!

October 08, 2024

Friendly, caring, efficient, thorough Satisfaction courtesy, helpful informative clean scheduling Knowledgeable polite Thankful quick educational More

by jchikunguwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and the 5 Star Review!

October 07, 2024

Very thankful for warranty as it covered my transmission parts and very grateful that there were no out of pocket expenses More

by ddawnyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for the 5 Star Review and your business!

October 07, 2024

Great dealership. Great people. Always a smooth and simple process. Recommend not forcing people to type 15 words to review most will skip it. More

by Bobby B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Bobby, Thank you for the 5 Star Review and your business!

October 04, 2024

Very good selection of vehicles and competent sales force. Always a positive experience when purchasing from Mathews. More

by timtonya2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Tim-Thank you for the 5 Star Review and your business!

October 01, 2024

Always a pleasure working with Rob, Joe and Wayne. Have bought several cars here.. both Subaru and Kia More

by evesattms
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi- We’re so glad to hear you had a great experience with Rob, Joe, and Wayne! Thank you for your business and the great review!

October 01, 2024

This dealership has always been wonderful to us. They communicate with us with the service they provide. They have excellent customer service. More

by asleep306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gil 5 stars
Oct 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

October 01, 2024

Very accommodating to people with busy and tight schedules. Friendly faces all around They go above and beyond More

by tyru94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

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