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Matthews Import Center / Subaru / Kia
Vestal, NY
571 Reviews
Matthews Subaru has an award-winning reputation. We are all about treating our Customers with the respect they deserve. We have a BIG selection of New, Certified and Preowned vehicles all priced transparently. BIG selection, Zero hassles. Matthews Means More. Every Day. Every Way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 PM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 572 reviews
September 22, 2023
Always an excellent experience. Great dealership and better people. No better place to take my vehicles. Great dealership and better people. No better place to take my vehicles. More
by eric_shannon1983
Verified CustomerEmployees Worked With
Other Employees :
Mike Gottlieb. Loc sotivongsa. Matt Kuklish. Mike Savage. Gil Millard
September 22, 2023
Wayne is the best service rep! !!I always prefer him - he’s so nice and friendly! Always smiling and even pulls my car up for me! !!I always prefer him - he’s so nice and friendly! Always smiling and even pulls my car up for me! More
by NICBUG1967
September 22, 2023
Jamal was very kind during my service. He was attentive to me the entire time. He was attentive to me the entire time. More
by vle73
September 22, 2023
Great service! !! Friendly staff. Marissa explained everything in great detail and advised upcoming services needed. !! Friendly staff. Marissa explained everything in great detail and advised upcoming services needed. More
by northrop00
Employees Worked With
September 22, 2023
I'm an exclusive 20-year customer of this dealership, I don't buy or take my car anywhere else for service. They are all about maintaining great customer satisfaction. don't buy or take my car anywhere else for service. They are all about maintaining great customer satisfaction. More
by Mr. OEM
September 22, 2023
My whole service experience was wonderful start to finish. Would definitely recommend Matthews to everyone! finish. Would definitely recommend Matthews to everyone! More
by jenlead
Employees Worked With
July 14, 2023
This was our 4th new vehicle purchase from Matthews Subaru and each time it was a pleasure dealing here. The last three vehicles we dealt with Lee Brown who has always been great to deal with. Subaru and each time it was a pleasure dealing here. The last three vehicles we dealt with Lee Brown who has always been great to deal with. More
by d.a.armstrong50
Employees Worked With
Lee Brown
November 25, 2019
A fantastic exsperience My wife and I were shopping for a car to replace out totaled 2016 Prius V. We headed to Vestal to check out Matthews as they sell a few of the brands My wife and I were shopping for a car to replace out totaled 2016 Prius V. We headed to Vestal to check out Matthews as they sell a few of the brands that we wanted to try out. We had a great experience with a sales rep at their Mitsubishi / VW dealership even though I didn’t fit into most of the cars we looked at. The salesman we were working with recommended we check out their Kia / Subaru store and called ahead for us. Upon arriving we were immediately greeted by Brian Chadwick and I’m happy to say everything worked out great. I explained what we were looking for and he took us to a bunch of vehicles so we could see how I fit into them. Eventually we test drove a 2020 Subaru Outback even though it wasn’t on our list and we loved it. We went back in and did the preliminary paperwork which was painless. There was no pushiness around the optional extras that they offered. Most importantly the price was very fair without having to do any kind of haggling. When all that we could do with Brian was finished for that evening we were passed onto one of the finance people who was also very nice, and again this was completely straight forward. No backroom sales pitches or any other junk that we’ve run into before. We came back the following Thursday to finish all the paperwork and take delivery of out new Outback. The process was very relaxed and if I can be honest, we left without feeling like we’d gone through what I’d call a normal car buying process. This was so far removed from any experience we’ve had in the past, we will definitely be coming back here the next time we need a replacement vehicle. If you’re looking for a car, I’d recommend the trip to Vestal to check them out and I definitely recommend working with Brian Chadwick. More
by TomD
Employees Worked With
Brian Chadwick
