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Matthews Import Center / Subaru / Kia
Vestal, NY
587 Reviews
Matthews Subaru has an award-winning reputation. We are all about treating our Customers with the respect they deserve. We have a BIG selection of New, Certified and Preowned vehicles all priced transparently. BIG selection, Zero hassles. Matthews Means More. Every Day. Every Way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 PM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 587 reviews
September 24, 2023
We were super impressed with the smooth process from booking a car appraisal to meeting our salesman to looking at several different vehicles and signing and walking away with our new car. All in 5 days booking a car appraisal to meeting our salesman to looking at several different vehicles and signing and walking away with our new car. All in 5 days, super impressed! More
by chelseaellerson
Verified CustomerEmployees Worked With
September 24, 2023
I always have been satisfied with my experience at Matthews. Jamal explained the service performed in a very clear way making sure I understood what took place Matthews. Jamal explained the service performed in a very clear way making sure I understood what took place More
by BNCFAULKNER
Employees Worked With
September 24, 2023
Kyle took the time to explain all the options that were available. When the car came in he went over everything and told us to call him if we had any trouble. He was even able to locate the new car that w available. When the car came in he went over everything and told us to call him if we had any trouble. He was even able to locate the new car that we were ordering from elsewhere so that the delivery was sooner than expected. More
by jtp539
Employees Worked With
September 24, 2023
The experience at Matthews Import Center is always pleasant. The staff is friendly, Knowledgeable and professional. pleasant. The staff is friendly, Knowledgeable and professional. More
by rosefarm0
Employees Worked With
September 24, 2023
This was an excellent experience. First, all the employees I come in contact with a proactively friendly and courteous. My car was seen on time, and they found an issue covered unde First, all the employees I come in contact with a proactively friendly and courteous. My car was seen on time, and they found an issue covered under warranty to fix that I was unaware of. So, my car’s in even better condition, and the work was done in a timely manner. While I was about to leave, I saw an employee outside looking like he was leaving for the day get up and run to open the door for an elderly customer. Very nice. More
by davidlevenson0904
Employees Worked With
September 24, 2023
They made the process of buy a car very easy. Everything was taken care of for me. Everything was taken care of for me. More
by Kevinestevens
September 24, 2023
Service was great until final sale then it was like pulling teeth to get salesman to help. Managers went above and beyond to help me out. pulling teeth to get salesman to help. Managers went above and beyond to help me out. More
by akess70
September 23, 2023
excellent staff and business, especially Joe Vaughan in service, he is always very attentive and professional service, he is always very attentive and professional More
by gpthrash
September 23, 2023
Customer service at express isn’t friendly and they don’t care about your car care about your car More
by stetsonhouse
Employees Worked With
