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Matthews Import Center / Subaru / Kia
Vestal, NY
586 Reviews
Matthews Subaru has an award-winning reputation. We are all about treating our Customers with the respect they deserve. We have a BIG selection of New, Certified and Preowned vehicles all priced transparently. BIG selection, Zero hassles. Matthews Means More. Every Day. Every Way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 PM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 586 reviews
October 05, 2023
After 1 week of ownership transmission started having issues. Call for service to be done and salesman thinks he's a mechanic and stated "salesman said that it's normal but customer would like to have ch issues. Call for service to be done and salesman thinks he's a mechanic and stated "salesman said that it's normal but customer would like to have checked" on the work order. I had to rent a vehicle at my own expensive while the new used vehicle is being looked at. Not a moron and have some knowledge about vehicles. Didn't buy a 2 year old vehicle to rent one. Also had issues with the registration not correct. Was to be registered to the business not an individual. First clue to this should have been the $10k BUSINESS check used for the down payment. So glad we paid $75 for screwing up registration. I will go to DMV and get it fixed myself if vehicle doesn't end up going back under lemon law. Has not been a good first 2 weeks of ownership. Plenty of blame to go around from sales department, finance department and title clerk. Take your pick! More
by endicottflorist
Employees Worked With
David Clifford
October 04, 2023
Everyone was very helpful and Rich French our salesman was wonderful. We would go there again was wonderful. We would go there again More
by zakrevsky1959
Verified CustomerEmployees Worked With
October 04, 2023
Real easy. Joe Nugent was easy to work with during the process. He explained everything with no pressure to upgrade or purchase something I wasn't interested Joe Nugent was easy to work with during the process. He explained everything with no pressure to upgrade or purchase something I wasn't interested in. Which was great. He was open and transparent about everything through out the process. More
by jjbykonich
Employees Worked With
October 04, 2023
Julie and Dom were able to squeeze me in for a quick warranty repair before we took a trip, and finished the work much sooner than originally planned warranty repair before we took a trip, and finished the work much sooner than originally planned More
by jmorriso
Employees Worked With
Dom, Julie
October 03, 2023
Rich French was a pleasure to work with, He explained everything that we asked. Would work with him again. We bought a Kia but it will not show Kia in the make drop down so I put Subaru. everything that we asked. Would work with him again. We bought a Kia but it will not show Kia in the make drop down so I put Subaru. More
by jclaiborne35
October 02, 2023
As always, service was great and our service advisor Wayne Truesdale never fails us! He and his team are always ready to take care of our auto needs. Matthews stays high in customer service in our opini Wayne Truesdale never fails us! He and his team are always ready to take care of our auto needs. Matthews stays high in customer service in our opinion. More
by donnarussin
Employees Worked With
Wayne Truesdale
September 30, 2023
Very easy, no pressure, purchase process. From going over all the numbers and processes to taking care of all the paperwork needed for transferring insurance, they whole team is professional From going over all the numbers and processes to taking care of all the paperwork needed for transferring insurance, they whole team is professional and excellent. More
by viderian
September 30, 2023
My dealings with Cole were great Cole is a great asset. However the salesman Justin Blunt lied about the warrantee and told us that the vehicle was certified pre-owned and there was a warrantee up to 10000 However the salesman Justin Blunt lied about the warrantee and told us that the vehicle was certified pre-owned and there was a warrantee up to 100000 miles. There was no such warrantee and the vehicle was not certified pre-owned. This was a very misleading tactic by this particular sales associate I will never deal with this associate in the future. More
by joshfhobbs
September 29, 2023
Everyone very friendly and helpful hope problem is resolved had to bring car back several times with same issue apparently common issue with certain Subarus and the CVT transmission. resolved had to bring car back several times with same issue apparently common issue with certain Subarus and the CVT transmission. More
by edjbutler
