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Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,352 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,352 Reviews of Matthews Hyundai of Schenectady - Service Center
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Verified Customer
July 07, 2024
Called while traveling and receiving a check engine alert. The service person told me to check my owners manual for info??? Which one of the 4 books should I start with??? No help or guidance provided. alert. The service person told me to check my owners manual for info??? Which one of the 4 books should I start with??? No help or guidance provided. More
by Lort57
Employees Worked With
Service
July 05, 2024
the people were professional, and understanding was there for inspection and oil change. in an out real fast will be back for my next service. for inspection and oil change. in an out real fast will be back for my next service. More
by AR7981
July 01, 2024
The waiting area was clean and offered free coffee. Chairs were comfortable but worn. Temperature was a little too cold. Chairs were comfortable but worn. Temperature was a little too cold. More
by clgraves
June 29, 2024
Not to well organized. Came in gave him my recall notice that I had appt fir and he said wait till I see if we have the part,I said I don't think they would schedule me if Came in gave him my recall notice that I had appt fir and he said wait till I see if we have the part,I said I don't think they would schedule me if they didn't have the part would they, he laughed and went to check! More
by sbelokopitsky
Employees Worked With
Howard I service dept.
June 27, 2024
Great service! I mistakenly came in for a appointment on the wrong day and Matthews Hyundai specifically Art still took my car in for service and repaired my car. T I mistakenly came in for a appointment on the wrong day and Matthews Hyundai specifically Art still took my car in for service and repaired my car. Thank you Matthew's Hyundai for exceptionnal service. I appreciate it. If asked I would recommend Matthews Hyundai to others for service. - Sincerely a happy Matthews Hyundai customer! More
by KCLOVINLIFE
Employees Worked With
Howard Finley (Art)
June 25, 2024
One of two issues could not be found in the time they allotted so it was considered not a problem. But if you can show it to us bring it back. This was a bluelink issue. The second problem was a protecti allotted so it was considered not a problem. But if you can show it to us bring it back. This was a bluelink issue. The second problem was a protective covering for the rear bumper to avoid scratching when loading etc. A piece was coming off in center. It was an option item and at the time of delivery we had to have the salesman point out to us where and what it was due to its similar texture and color to the rear bumper as it was difficult to determine the difference between the bumper and the protection. This was a $70. item we probably would not have requested. This item was fully peeled off and cleaned in that center space when returned. She explained that it was left over from the vehicles PDI before we picked it up new..... ( now this was over a year ago so my IQ just dropped 125 points) and I shook my head in disbelief and happily went on my merry way. Next I left a message that my responsible service manager call me. Long and short was he just would not answer my question of Do you think that I am STUPID? As he had no proper avenue to solve this issue and was only protecting his employee and company of any fault. He wanted me to take the automobile back to them once again but I insisted they pick it up and keep it to be able to trouble shoot the bluelink and get together with the sales department on the optional piece now "missing" from the rear bumper. I was NOT going to keep running around for their convenience. Just leave it there till you fix it ! ! Just refund us our expense for the superficial coat. He them said he would call when he made arrangements to find someone to pick up the vehicle. Last I heard from them 3 weeks ago. Well my thanks to Mr Dalarm for helping us out of such a simple task. It was an update on bluelink we discovered, that YOU couldn"t and the bumper is on Matthews reputation. More
by harryony1
June 23, 2024
I was very pleased how quickly my car was taken in for an oil change and tire rotation. Highly recommend!!! oil change and tire rotation. Highly recommend!!! More
by JBOGOSIAN
Employees Worked With
June 23, 2024
Good service. Wait time was too excessive for appointment time. Only 1 person at the desk. Wait time was too excessive for appointment time. Only 1 person at the desk. More
by NMYRTLE51
Employees Worked With
