Matthews Hyundai of Schenectady - Service Center

On January 22nd, 2025, I brought my 2024 Hyundai Kona to Matthews for its first Complementary Service. I was attended to my the Service Advisor (Ms. Dominique Scott-Henry.) Dominique had a lot of presenc Matthews for its first Complementary Service. I was attended to my the Service Advisor (Ms. Dominique Scott-Henry.) Dominique had a lot of presence. She was very professional and courteous. She arranged to have the service completed within one hour. She also explained to me how the complementary service intervals are calculated. So, now I know when to bring my Kona back to Matthews for the next Complementary Service appointment. Thanks, Dominique.... More

The service department was very professional and extremely knowledgeable about the maintenance of the vehicle. extremely knowledgeable about the maintenance of the vehicle. More

Dealership had decent wait time. Friendly customer service. Not much more to add than that. Friendly customer service. Not much more to add than that. More

We had been very happy with our service until we took our car in at the end of December. We still haven’t received any of the call-backs that we were promised. car in at the end of December. We still haven’t received any of the call-backs that we were promised. More

Is a awesome dealer and they got excellent people working there, Simple like Dejon good guy there, Simple like Dejon good guy More

Dominique has gone above and beyond to help me. And I appreciate all the hard work the mechanic and technicians did on my car And I appreciate all the hard work the mechanic and technicians did on my car More

It was fine place which could set appointments on the weekend Nothing else to say weekend Nothing else to say More

Howard did all he could for me. Hyundai corp needs a complete overall in how it handles their dealership recommendations and customer car. Hyundai corp needs a complete overall in how it handles their dealership recommendations and customer car. More

I have been waiting for more than 2 weeks for the installation of the hitch. When I heard and they promised me a full coverage, they changed their words from $498.98 to 50% off ($299.49). Today, I re installation of the hitch. When I heard and they promised me a full coverage, they changed their words from $498.98 to 50% off ($299.49). Today, I received their confirmation for the appointment and again they changed their mind to charge me the full cost ($598.98)!I'm so disgusted and disappointed. I had several disappointments even though I trusted them when I bought my Palisade with the Tysan for my daughter and Santa Cruse for my son in the same day. These people scammed me with the Palisade hitch and they continue scamming me again and again claiming they are fixing the problem. More