Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,524 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,524 Reviews of Matthews Hyundai of Schenectady - Service Center
Sort by
Verified Customer
June 14, 2025
Very disappointed in the service department during my appointment on June 12. I came in for a replacement of front bumper pieces which were ordered by the parts manager after he visually inspected the ve appointment on June 12. I came in for a replacement of front bumper pieces which were ordered by the parts manager after he visually inspected the vehicle. My hour 1.5-2 hour appointment turned into 3 1/2. After waiting 2 1/2 hours, I was informed that the parts department ordered the wrong parts, but the technician had already taken my vehicle apart before he checked the parts so I had to wait for the vehicle to be put back together with the original parts. Needless to say I now have to come back to do this all over again. I had no issue with Deion. I’m not sure where the disconnect was where the wrong parts were ordered but not confirmed to be on hand before the technician took my car apart. More
by Kathy
June 14, 2025
Matthews service is always quick and goes so smoothly. The advisors, appointment coordinators always go above and beyond. I would highly recommend them for sales and service. The advisors, appointment coordinators always go above and beyond. I would highly recommend them for sales and service. More
by lisa.freeo
Employees Worked With
June 12, 2025
Everyone at Matthews Hyundai went above & beyond, from the service to showroom! A+..Thank you! the service to showroom! A+..Thank you! More
by rwaterhouse826
June 11, 2025
Dominique is a wonderful helpful knowledgeable person and I enjoy working with her She’s great I enjoy working with her She’s great More
by SWEETPEXPRESS
Employees Worked With
June 10, 2025
They fit me in for an oil change in a week and got me in and out of there in the time promised. Was very impressed!! and out of there in the time promised. Was very impressed!! More
by jen
Employees Worked With
June 09, 2025
Brought my car in for recall work. The staff was friendly and helpful. The recall work was completed promptly. I was given a review of necessary repairs beyond the scope of the recall The staff was friendly and helpful. The recall work was completed promptly. I was given a review of necessary repairs beyond the scope of the recall that discovered during an inspection of my vehicle. The recommendations matched what was recommended by Firestone. The agent throughly explained the rates and what was most urgent. Hyundai fixed the most urgent issue at a reasonable rate. I would use them again! More
by drawr60
June 08, 2025
Diagnosed and fixed. Very pleasant experience. Friendly, courteous, convenient waiting room with coffee and WiFi. Very pleasant experience. Friendly, courteous, convenient waiting room with coffee and WiFi. More
by rkovach1
June 08, 2025
Dominique helped me at the service counter. She was able to have my service done quicker than scheduled, and I appreciated that. Thank you. She was able to have my service done quicker than scheduled, and I appreciated that. Thank you. More
by MATTHEWKORTZ
Employees Worked With
June 08, 2025
I was a bit hesitant at first but once I got to talking to the staff I realized I was in good hands. The service advisor Monalysa Segure was absolutely great and the repairs were quick and I was treated wi to the staff I realized I was in good hands. The service advisor Monalysa Segure was absolutely great and the repairs were quick and I was treated with respect and kindness. The tech was great as well After the horrible experience at Garvey I was very pleased with Matthews. More
by mikejriley21
