Back

Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,515 Reviews

1,515 Reviews of Matthews Hyundai of Schenectady - Service Center

Sort by
May 31, 2025

I was in to have my horn fixed and an inspection. The staff were friendly and courteous. I was in and out I about an hour. More

by ECOLE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 30, 2025

Had my inspection done and they were able to get me in and out the same day . More

by KCORDERO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We're happy you found our Team here at Matthews to be so supportive during your experience here at Matthews Hyundai of Schenectady. Thank you again for choosing Matthews and we hope to see you again, soon!

May 26, 2025

Professional and courteous service. Much appreciated the complementary service. It was performed quickly and completely. More

by BALDWINJ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 23, 2025

After some initial confusion about my appointment, things went well and I was able to get a loaner for this warranty repair item. Dejon was very helpful. More

by tonymil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Matthews Hyundai of Schenectady responded

Hi -Thank you for sharing your great experience at Matthews Hyundai of Schenectady. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

May 22, 2025

Everything met my expectations. Maintenance on my Hyundai Palisade was completed on schedule and done well. More

by emuhl1@verizon.net
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Matthews Hyundai of Schenectady responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 19, 2025

Called numerous times for updates and never got a call back. Even if it was a 30-second phone call, I would have appreciated a call back. My service advisor happened to be busy every time I called. Althou More

by njbreault1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominique
May 22, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 19, 2025

Horrible! Brought my car in for an undercarriage rust proof spray due to a Hyundai recall and was discovered by my own mechanics when my car was up on the lif More

by mlaviolette35
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only dealt with girl at service counter
May 22, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for posting a review. We appreciate the time you took to let us know about your experience at our dealership. Allow me to apologize on behalf of the team at Matthews Hyundai of Schenectady. We want to hear all about what went wrong so that we can take care of you like we should have. Please email us at TellUs@matthewsauto.com so we can address your concerns and rectify the situation. We look forward to hearing from you.

May 18, 2025

Excellent service although it took two hours for an oil change and tire rotation. Dominique is always great to work with! More

by Supergal55
Recommend Dealer
Yes
May 19, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for sharing your great experience at Matthews Hyundai of Schenectady. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor, Dominique, kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

May 18, 2025

Everyone was very nice! My car got taken care of quickly and they explained everything that they had done. More

by alyssasnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Matthews Hyundai of Schenectady responded

Hi Alyssa- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 18, 2025

The customer service representative’s have been very help and informative. The last two visits I did not get the multipoint inspection report. I stopped going to a competitor because of this. I expect the re More

by JOSHUA.WHITE531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Matthews Hyundai of Schenectady responded

Hi Joshua- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

...
5
...