Matthews Hyundai of Schenectady - Service Center

Mr. Lewis was professional, courteous, and patient. He verified the reason for my appointment before I handed over my key, and afterwards detailed the list of services including a software update along wi verified the reason for my appointment before I handed over my key, and afterwards detailed the list of services including a software update along with their costs. He also answered my follow up questions so I'd know what to expect for my next service call. In short, he instilled trust. More

a very easy dealership to do business with. The service department made my day with completing the work quickly and professionally. A shout out to Howard Finley. He is a pleasure to deal wi The service department made my day with completing the work quickly and professionally. A shout out to Howard Finley. He is a pleasure to deal with and made my Saturday morning prefect. More

I was very pleased with the service appointment and inspection. I was treated well, and appreciate that a lot of things were discovered that needed attention that I did not know of. It was also determi inspection. I was treated well, and appreciate that a lot of things were discovered that needed attention that I did not know of. It was also determined my front brakes are good for much longer than I had anticipated. The servicing was completed ahead of schedule and everything is running great. More

Great service and dealership. Always on top of everything my car needs. Love my Tucson. Always on top of everything my car needs. Love my Tucson. More

I was a long time Fusillo of Schenectady customer. It has taken some time to get used to the switch to Matthews. I was sad to see that Nick Fear was longer with the Service department. He was the one It has taken some time to get used to the switch to Matthews. I was sad to see that Nick Fear was longer with the Service department. He was the one person I had been familiar with for years. With all that said, my experience with Matthews has been great. Staff are courteous and service is fast. More

Matthew’s is always great and Dejon was personable and friendly. He let me know what was going on and was transparent. friendly. He let me know what was going on and was transparent. More

I will admit that going to the dealer is always a last resort for me. They are traditionally more expensive that your local mechanic. I am always in favor of supporting my local mechanic, however, in this resort for me. They are traditionally more expensive that your local mechanic. I am always in favor of supporting my local mechanic, however, in this case, he could not help me. As a matter of fact, he is the one that suggested I go to the dealer for this issue. You guys have better diagnostic equipment and are able to find those hidden problems. That is what it was for me this time. You were able to diagnose two or three problems right away. Now, my first thought was spark plugs, which I could have done myself. The coil and the carbon clean not so much. So while I did experience a bit of ''sticker shock'' when I was told the price, I am happy about my decision to go to you for the repair. Thank you. More

We feel that we received polite very good service. Our one issue is that we had to wait for a part to be delivered and noone called us to tell us the part was received. We assumed we would be calle Our one issue is that we had to wait for a part to be delivered and noone called us to tell us the part was received. We assumed we would be called upon delivery so we could bring the car back to be fixed. Other than this oversight from our perspective everything was very good. More

Our representative was super helpful. Sevice was completed in a very short amount of time Sevice was completed in a very short amount of time More