Matthews Hyundai of Schenectady - Service Center

Great service manager, estimated time of repair was excellent. Waiting room clean. Call at least 3 weeks prior to sevice, especially state inspection. excellent. Waiting room clean. Call at least 3 weeks prior to sevice, especially state inspection. More

This visit was quite quick and easy. I described the issue I was having and ehe causes for the symptoms. They then completed their diagnosis, give me the parts needed and pricing, and ha I described the issue I was having and ehe causes for the symptoms. They then completed their diagnosis, give me the parts needed and pricing, and had it completed in a day. Very happy. More

Service manager was very polite and helpful. All the work was done in a timely manner. The cost matched the original quote All the work was done in a timely manner. The cost matched the original quote More

I enjoyed working with all I had contact with. They got the deal done! The physical plant could use some sprucing up and modernization. Johnny, Qui,and Connor were terrific! They got the deal done! The physical plant could use some sprucing up and modernization. Johnny, Qui,and Connor were terrific! More

The service department maintains a high level of professionalism and friendliness that makes all the difference. I have never had anything less than 5 star ratings every time I used the service. A professionalism and friendliness that makes all the difference. I have never had anything less than 5 star ratings every time I used the service. And my car was washed also! Thank everyone because it is their team effort that makes a difference to every customer. More

It was great! Finished ahead of promised schedule. Washed and vacuumed car. Lol. Me too! Finished ahead of promised schedule. Washed and vacuumed car. Lol. Me too! More

Getting my cars serviced there for few years without any issues. Always professional and courteous. Nick’s the best. issues. Always professional and courteous. Nick’s the best. More

SERVICE: Excellent service center! 5 stars! Nick, the Service Manager, went above and beyond. Highly recommend service at Matthews! SALES: I will say that the waiting room feel has 5 stars! Nick, the Service Manager, went above and beyond. Highly recommend service at Matthews! SALES: I will say that the waiting room feel has changed since I was last there when it was Fucillo. My service experience was fantastic but there was a weird atmosphere in the waiting room, almost a used car sales vibe. Sales were not private, done right in the open area. Very different from my recent sales experience at a different, very professional dealership. And the salesman who weren't with customers were openly discussing their sales with each other in front of service and sales customers. Everyone was very nice and smiled warmly; it just wasn't what I expected from a reputable dealer. CONCLUSION: To be clear, Nick and the Service Dept were top-notch! Overhearing the sales environment was just a little off-putting. More

Eric is great. But they did not fix the problem. So been driving a week in 90 degree weather with no air at first. Then they tell me they fix it now driving with al But they did not fix the problem. So been driving a week in 90 degree weather with no air at first. Then they tell me they fix it now driving with all hot air. More