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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,481 Reviews

1,481 Reviews of Matthews Hyundai of Schenectady - Service Center

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October 08, 2023

I was quite happy with my service at Matthews Hyundai. It didn't take long at all. Everything was done, as promised. The waiting area was comfortable enough, and I was able to read my book. Thank You! More

by kellenberger0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Oct 12, 2023 -

Matthews Hyundai of Schenectady responded

We're so glad to hear about your pleasant experience with our Dealership! We truly appreciate your business and look forward to your next visit!

October 08, 2023

Pleasantly surprised at the quick and efficient check-in procedure as well as the time spent while waiting for my service to be completed. More

by JCARANGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Oct 12, 2023 -

Matthews Hyundai of Schenectady responded

Thank you for choosing Matthews! We truly appreciate your business and the great review!

October 06, 2023

Was very pleased that the appointment time was accurate for wait time. My car was completed on time and I was out more quickly than I expected! Staff was very pleasent and helpful. More

by LFENGSHUI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Dobert
Oct 12, 2023 -

Matthews Hyundai of Schenectady responded

We're so glad to hear you had a great experience with our Team! We truly appreciate your business and the great review!

October 04, 2023

Every time you bring your car in for service, you have to bring it back three and four times for the same problem More

by ZOEYSMOM74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Fear
Oct 12, 2023 -

Matthews Hyundai of Schenectady responded

We're sorry to hear that you haven't had great experiences with our Service Department. We would like to learn more in an effort to resolve matters. At your earliest convenience please give Service Manager, Rob Delorm a call or provide us with more information by emailing TellUs@matthewsauto.com

October 02, 2023

The lady that helped me was very kind and thorough, made things very easy to understand. More

by chels182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Matthews Hyundai of Schenectady responded

Thank you for the great review and your business!

September 29, 2023

This is the only location that I feel I receive exceptional service. Great customer service as well as mechanical service. More

by aliyavasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

Thank you for your business and the perfect review!

September 28, 2023

Dropped off my car the night before for a complimentary service. Everything was done in a timely manner The staff was very friendly. More

by TLFITZY31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wells
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

We're so glad to hear you had a great experience with us! We appreciate your business and the great review!

September 24, 2023

Nick was very helpful. Helped me resolve an issue quickly. Also did routine service on my car quickly while I waited. More

by ADELEF1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Fear
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to serving you again soon!

September 20, 2023

This is the only one I will go to. Their service is excellent! Always kind which goes along further than most companies realize. More

by aliyavasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to serving you again soon!

September 18, 2023

I have a car under warranty and there is a glitch with the keys and literally cannot access the car and there service is booking out 6 weeks. Any and all attempts to get ahold of any advisor in service h More

by irritated dad
Service Communication
Recommend Dealer
No
Employees Worked With
Domonique Scott-Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
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