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Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,514 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,514 Reviews of Matthews Hyundai of Schenectady - Service Center
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June 21, 2025
Very professional and outstanding customer service. Very highly recommended. Timely and professional. An outstanding service center. Very highly recommended. Timely and professional. An outstanding service center. More
by NOEMAILS
Verified Customer
June 21, 2025
It is a good experience and prompt response from the team.. Service is good.. Quality manner.. team.. Service is good.. Quality manner.. More
by sudhakar.gade19
June 20, 2025
I had an appointment at 1:30pm at Matthews Hyundai of Schenectady. I came in for an oil change and tire rotation for my service. They completed the service in about an hour, then asked if I wanted an ins Schenectady. I came in for an oil change and tire rotation for my service. They completed the service in about an hour, then asked if I wanted an inspection as well since I needed one. After another hour, I had to go back to the service department to get answers because it seemed as everyone in the dealership who arrived after us had already left, including someone who bought a new car. When we went back there everyone was standing around not working on anything. We asked what was going on and taking so long, and someone told us that because my car has a cracked tail light cover it wouldn't pass inspection. If this is the case, wouldn't the mechanic or someone conducting the inspection know that? And it wouldn't have wasted another hour of my time. The individual who was helping us throughout all this, wasn't giving me many details what was going on, didn't seem very knowledgeable, and had his earbuds in the entire time. The staff were not professional, and I wasted my time being here. I will not be returning. More
by ISABELLA5
Employees Worked With
June 18, 2025
The staff at Matthews Hyundai are friendly and helpful. Howard assisted me at my most recent visit and gave me great guidance regarding my oil changes Howard assisted me at my most recent visit and gave me great guidance regarding my oil changes More
by carolebroadwater1
Employees Worked With
June 18, 2025
The dealership is friendly and willing to help with questions. Howard is great I will always use them questions. Howard is great I will always use them More
by kronomomx
Employees Worked With
June 14, 2025
Very disappointed in the service department during my appointment on June 12. I came in for a replacement of front bumper pieces which were ordered by the parts manager after he visually inspected the ve appointment on June 12. I came in for a replacement of front bumper pieces which were ordered by the parts manager after he visually inspected the vehicle. My hour 1.5-2 hour appointment turned into 3 1/2. After waiting 2 1/2 hours, I was informed that the parts department ordered the wrong parts, but the technician had already taken my vehicle apart before he checked the parts so I had to wait for the vehicle to be put back together with the original parts. Needless to say I now have to come back to do this all over again. I had no issue with Deion. I’m not sure where the disconnect was where the wrong parts were ordered but not confirmed to be on hand before the technician took my car apart. More
by Kathy
June 14, 2025
Matthews service is always quick and goes so smoothly. The advisors, appointment coordinators always go above and beyond. I would highly recommend them for sales and service. The advisors, appointment coordinators always go above and beyond. I would highly recommend them for sales and service. More
by lisa.freeo
Employees Worked With
June 12, 2025
Everyone at Matthews Hyundai went above & beyond, from the service to showroom! A+..Thank you! the service to showroom! A+..Thank you! More
by rwaterhouse826
