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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,354 Reviews

1,354 Reviews of Matthews Hyundai of Schenectady - Service Center

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April 20, 2023

Exceptional service and greetings upon arrival. Service was quickly completed and communication related to service was appreciated. More

by kekeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
April 18, 2023

They were very responsive and worked quickly to relive my issues. Everyone that I encountered was very pleasant! More

by TASHiA0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wells
Apr 19, 2023 -

Matthews Hyundai of Schenectady responded

Hi Tashia-We're so glad to hear you had a great experience with us! We appreciate your business and the great review!

April 16, 2023

I received an email showing this package deal for 484. 00 but when I brought my car in to get serviced I was told that they don't do this and it would cost more. Why send an email for me to bring my car More

by ERIC_LINCE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Nicholas Fear
Apr 19, 2023 -

Matthews Hyundai of Schenectady responded

Hi Eric- We sincerely apologize for your recent experience with us. We have passed along your feedback to Management and they are actively looking into it and someone will be reaching out. Thank you for letting us know.

April 16, 2023

Nick in the service department went above and beyond. Can't thank him enough. He was professional, friendly and knowledgeable. Excellent service! More

by ANNETTE.COON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Apr 19, 2023 -

Matthews Hyundai of Schenectady responded

Hi Annette- We're so glad to hear you had a great experience with Nick! Thank you for your business and feedback!

April 09, 2023

This was the 1st time that I used this dealership for service. fFom start to finish, it was a great experience! More

by YULBGONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wells
Apr 19, 2023 -

Matthews Hyundai of Schenectady responded

Hi- We're catching up on reviews and we're so glad to hear you had a great experience with us! Thank you for your business and the great review!

April 06, 2023

I have been a loyal, longtime Hyundai customer since 2010. My current 2021 Sante Fe lease is my 5th vehicle from this location. I am shocked at the lack of customer service I just received from Matthe More

by Cherie D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Apr 19, 2023 -

Matthews Hyundai of Schenectady responded

Hi Chere- We're catching up on reviews and apologize that you didn't have a good experience with us. We are sorry to hear that you may have lost your business but hope you are satisfied with your experience at Lia. Thank you for letting us know and if there is anything you'd like to discuss, please give General Manager a call at 518-382-0274.

April 04, 2023

Mathew’s Hyundai is a good shop always got good service, but Hyundai in general sucks! The 2015 Hyundai Sonata’s factory paint is terrible. The roof and trunk started peeling which they covered 80%, but now More

by lisadudash67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Apr 19, 2023 -

Matthews Hyundai of Schenectady responded

Hi Lisa- We're glad to hear that you've been satisfied with your service but, sorry to hear that you don't like your Hyundai. If we can help you in the future find an alternative vehicle, please don't hesitate to reach out and let us know.

April 04, 2023

I was treated with courtesy, given good communication about my vehicle, everything was explain thoroughly. More

by H_STYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Apr 19, 2023 -

Matthews Hyundai of Schenectady responded

Hi- We're catching up on reviews and want to thank you for your business and feedback!

April 02, 2023

I feel confident having my vehicle serviced here. The staff is knowledgeable and cares in providing quality service at a competitive price. More

by RMOORE00414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Matthews Hyundai of Schenectady responded

Hi- We're catching up on reviews and want to thank you for your business and feedback!

March 31, 2023

Good service and finished before estimated time. Thank you. All employees were very nice and helpful. More

by Rluciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wells
Apr 19, 2023 -

Matthews Hyundai of Schenectady responded

Hi- We're catching up on reviews and want to thank you for your business and feedback!

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