Matthews Hyundai of Schenectady - Service Center

Getting my cars serviced there for few years without any issues. Always professional and courteous. Nick’s the best. issues. Always professional and courteous. Nick’s the best. More

SERVICE: Excellent service center! 5 stars! Nick, the Service Manager, went above and beyond. Highly recommend service at Matthews! SALES: I will say that the waiting room feel has 5 stars! Nick, the Service Manager, went above and beyond. Highly recommend service at Matthews! SALES: I will say that the waiting room feel has changed since I was last there when it was Fucillo. My service experience was fantastic but there was a weird atmosphere in the waiting room, almost a used car sales vibe. Sales were not private, done right in the open area. Very different from my recent sales experience at a different, very professional dealership. And the salesman who weren't with customers were openly discussing their sales with each other in front of service and sales customers. Everyone was very nice and smiled warmly; it just wasn't what I expected from a reputable dealer. CONCLUSION: To be clear, Nick and the Service Dept were top-notch! Overhearing the sales environment was just a little off-putting. More

Eric is great. But they did not fix the problem. So been driving a week in 90 degree weather with no air at first. Then they tell me they fix it now driving with al But they did not fix the problem. So been driving a week in 90 degree weather with no air at first. Then they tell me they fix it now driving with all hot air. More

It appears your parts department along with your service department both lack sufficient inventory. I will elaborate ti the general manager at my first opportunity. Seems you think sales are more important department both lack sufficient inventory. I will elaborate ti the general manager at my first opportunity. Seems you think sales are more important than service More

Friendly service very efficient. They were helpfully and fixed my car right. I would highly recommend them. They were helpfully and fixed my car right. I would highly recommend them. More

They scheduled in a recall everything went smooth, was done within an hour The service people upfront were excellent done within an hour The service people upfront were excellent More

Was very unhappy with Nick from service desk. Mark was awesome tho at deescalating situation Mark was awesome tho at deescalating situation More

I have been working with the dealership since 2018. This is my second lease. I am looking forward to a continued relationship. This is my second lease. I am looking forward to a continued relationship. More

I went to your shop because Lia didn’t complete the oil change the last time I was in they forgot to reset the maintenance time. Professional and quick. change the last time I was in they forgot to reset the maintenance time. Professional and quick. More

This is the way a dealership should run ! Yes, aging facility. No, no new car available for me to test drive, we did the 6811 mi 2023 instead . Still GREAT. And I was back on the road to Yes, aging facility. No, no new car available for me to test drive, we did the 6811 mi 2023 instead . Still GREAT. And I was back on the road to home 45 min. after the start time for my sched appt for 2 recalls and an exhaust fix @ a reasonable fee. OUTSTANDING. So I'll be back to buy a new Elantra before 9/30/23, after my G'kids take mine and you have an SEL w/conv @ a good price. More