Matthews Hyundai of Schenectady - Service Center

This is my go-to dealership for servicing my Hyundai Ioniq. I have been going there almost two years now. Nick at the service desk was so helpful in couple of instances where I really needed help with t Ioniq. I have been going there almost two years now. Nick at the service desk was so helpful in couple of instances where I really needed help with the car. Nick was very kind, courteous and made sure to explore all options to make me happy. One instance, my hatch screws came off out of nowhere- Nick talked to the manufacturer; not only did he helped me out right away, he had the expense covered by Hyundai since the part should not have come faulty. Highly recommend this place- there are some good people who work there and they good quality work! I have also worked with Dominique- she is really great as well, and I was very happy with the customer service she provided! More

Sales and service staff are always excellent and that is why I keep coming back. Sales team is smart, knowledgeable but not pushy. They have a lot of financing options to help find a deal that works for you why I keep coming back. Sales team is smart, knowledgeable but not pushy. They have a lot of financing options to help find a deal that works for you. And every time I need service the team is friendly helpful and fast. I’m in and out in no time. More

I was quite happy with my service at Matthews Hyundai. It didn't take long at all. Everything was done, as promised. The waiting area was comfortable enough, and I was able to read my book. Thank You! It didn't take long at all. Everything was done, as promised. The waiting area was comfortable enough, and I was able to read my book. Thank You! More

Pleasantly surprised at the quick and efficient check-in procedure as well as the time spent while waiting for my service to be completed. procedure as well as the time spent while waiting for my service to be completed. More

Was very pleased that the appointment time was accurate for wait time. My car was completed on time and I was out more quickly than I expected! Staff was very pleasent and helpful. for wait time. My car was completed on time and I was out more quickly than I expected! Staff was very pleasent and helpful. More

Every time you bring your car in for service, you have to bring it back three and four times for the same problem bring it back three and four times for the same problem More

The lady that helped me was very kind and thorough, made things very easy to understand. things very easy to understand. More

This is the only location that I feel I receive exceptional service. Great customer service as well as mechanical service. exceptional service. Great customer service as well as mechanical service. More

Dropped off my car the night before for a complimentary service. Everything was done in a timely manner The staff was very friendly. service. Everything was done in a timely manner The staff was very friendly. More