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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,474 Reviews

1,474 Reviews of Matthews Hyundai of Schenectady - Service Center

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May 09, 2025

Dejon was Professional, calm, kind and gives it to you straight, no sugar coating anything More

by melinda_richner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Matthews Hyundai of Schenectady responded

Hi -Thank you for sharing your great experience at Matthews Hyundai of Schenectady. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

May 09, 2025

The personnel are very nice, made sure the coffee and snacks were refreshed. Made the wait more pleasant. More

by LMESSINEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monalysa Segure
May 12, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 09, 2025

The service and the service representative was very good. The only reason I didn’t give a 5 star rating was because they said the service would be completed in about an hour and I waited an hour and 20 minut More

by rebel251
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We want to apologize for the delay during your service appointment. We will use this as a training opportunity for our staff to make sure it doesn't happen again to another guest. Hopefully you will give us a chance to earn your business again in the future.

May 05, 2025

Waiting room is small. I don’t like only being able to speak to people at the desk with limited knowledge. I like speaking to the mechanic that is actually working on my ca More

by Djf0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
May 06, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We want to apologize for the inconvenience during your service appointment. Hopefully you will give us a chance to earn your business again in the future.

May 05, 2025

Highly recommend Matthews Hyundai for oil change tire rotation and state inspection to anyone who needs service. Very friendly. More

by Sheffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 05, 2025

Friendly and professional service. All the staff worked well as a team for their customers. More

by PFVOLKMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH HUNTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syeed Holtzclaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

May 05, 2025

Very satisfied I've gotten 2 vehicles from Fuccillo’s's and you. Some one always answers the phone. Courteous. Hard workers especially the mechanics.. I would tell everyone to go to Mathew's Thanks More

by Michael Leno
Recommend Dealer
Yes
Employees Worked With
I did not catch his name
May 06, 2025 -

Matthews Hyundai of Schenectady responded

Hi Michael- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 04, 2025

Staff is very friendly. Scott Braun is service is very professional and knowledgeable. Highly recommend. More

by noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Braun
May 05, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 03, 2025

Service was outstanding ! Enjoyed the complimentary drinks and snacks. Howard was a perfect gentleman who showed general concern for our service. My wife and I hope to deal w More

by HITDOCTORERSK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh is a most trusted salesman !
May 05, 2025 -

Matthews Hyundai of Schenectady responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

May 03, 2025

Poor service on lease vehicle. Wouldn't replace bent wiper arm. Could have been received that way. No communication or solution offered other than $275.00 to replace. They are losi More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domonique Scott-Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ambury
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.