Matthews Hyundai of Schenectady - Service Center

The work on our vehicle was done quickly, but we didn't get a timely text or call to let us know it was complete. I had to call to ask about work done and if complete. I understand it's a busy time at the get a timely text or call to let us know it was complete. I had to call to ask about work done and if complete. I understand it's a busy time at the dealership but still would appreciate a call that the work is complete and my vehicle is ready. More

First-time customer at Matthew's Hyundai, I have been extremely happy with Nick at service check-in. He greets you as an old friend, not inconvenienced staff like at other dealerships. Nick told me the extremely happy with Nick at service check-in. He greets you as an old friend, not inconvenienced staff like at other dealerships. Nick told me the wait would be approximately 1 hour, 15 minutes. He came to the waiting area with 5 minutes to spare. To me what distinguishes a dealership is service and their employees. I could get the same Hyundai Tucson at several other dealerships, the reason I won't for my next car is my experiences at your service department. My recommendation for Matthews is to increase the size of the waiting area. More

I am very happy with the service of repairs each time I have been. My real concern is communication. I used the texting service and I was left without communication twice. I tried seeing online progress bu have been. My real concern is communication. I used the texting service and I was left without communication twice. I tried seeing online progress but no update. More

Friendly no pressure place. My sales representative Jevon listened to what I wanted in a vehicle and made it happen. My sales representative Jevon listened to what I wanted in a vehicle and made it happen. More

Always very friendly and answers all your questions Keeps you updated over what's going on by your cell phone you updated over what's going on by your cell phone More

My interaction with the service department went exceptionally well. Shane greeted me promptly, saw why I ws there on his computer, took my key and pointed me to the customer waiting area When the exceptionally well. Shane greeted me promptly, saw why I ws there on his computer, took my key and pointed me to the customer waiting area When the service was ompete, he came and got me and escorted me outside, showing me where my vehicle was parked. More

Associate handling my repairs was well spoken and very professional. Dressed appropriately and explained everything to my satisfaction. professional. Dressed appropriately and explained everything to my satisfaction. More

Excellent customer service and quick response Extremely satisfied with my experience of dealing directly with the receptionist satisfied with my experience of dealing directly with the receptionist More

She was very kind and respectful. Very friendly and knowledgeable. My car was done in a timely manner. Very friendly and knowledgeable. My car was done in a timely manner. More

Oil change was to be drop-off. Planned to shop but was told being done shortly. Did go shopping. Ended up needing few extra things with car. Still was faster than expected. Service Planned to shop but was told being done shortly. Did go shopping. Ended up needing few extra things with car. Still was faster than expected. Service department always polite & courtesy with all my needs. More