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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,431 Reviews

1,431 Reviews of Matthews Hyundai of Schenectady - Service Center

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October 11, 2018

Friendly and excellent service! Fuccillo has been our "Go To" for years. Whether for sales or service, they've always left us feeling confident we made the right decision. Thanks Fuc More

by mmauriello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Wright
Jan 04, 2019 -

Matthews Hyundai of Schenectady responded

Thank you for the 5-star rating and continued business! We value your loyalty more than you know.

October 10, 2018

Normally Don't Like Going to a Dealership for Service...but I have always been of the thinking that I shouldn't go to the dealership for service because they cost a lot more and they may sign you up for things More

by BAUMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaske Zhaka
Jan 04, 2019 -

Matthews Hyundai of Schenectady responded

Thank you for the 5-star rating! We are so happy we were able to make your service visit so pleasant here at the dealership and look forward to seeing you again.

October 10, 2018

AWESOME GROUP OF PEOPLE TO BE SERVE I and My Husband have been a Loyal Customer since we purchase our 2014 Santa Fe going for car services,brakes and now 4-new tires. They are taking car More

by cindynchambers53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Anderson and Ronald J Matteo
Jan 04, 2019 -

Matthews Hyundai of Schenectady responded

Thank you for the 5-star rating! We are so happy you continue to receive such great customer service from our service department. We appreciate your loyalty more than you know!

October 10, 2018

Lincoln Service Nick was great and very knowledgeable about my Lincoln and was very professional. Car was serviced and washed and ready when they stated it would. More

by KHERMANCE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 04, 2019 -

Matthews Hyundai of Schenectady responded

Thank you for the 5-star rating! We are so happy we were able to make your Lincoln service visit so pleasant.

October 10, 2018

9000 mile service and Inspection Service was swiftly handled with care professionalism and a big thank you to Gerard for his care in making the whole process seamless , Thank you Ger More

by begd455
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Hamedy
Jan 04, 2019 -

Matthews Hyundai of Schenectady responded

Thank you for the 5-star rating! We are so happy you had such a great experience with Gerard and our service department.

October 07, 2018

Great! Friendly, helpful, accommodating. Very informative, took time to explain the process, what needed to be fixed, pricing, and answered questions without More

by PIEMAKER228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure if name but he was great, at the desk, told me what needed to be fixed. He was great! , Matthew Pollard
Oct 24, 2018 -

Matthews Hyundai of Schenectady responded

Good Evening, Thank you for your very kind words. We appreciate you taking the time to give us a 5 STAR review! We are happy to know you had an all around fantastic service experience with us and we'll be looking forward to providing you with the same customer service on your next visit. Take care! Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

October 07, 2018

My old Linc. Towncar was having significant problems. Service had been recommended by the concierge at The Marriott. Wow, Bob at the Service Department took my car immediately and found two significant p More

by rrusto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob, Don Grounds
Oct 24, 2018 -

Matthews Hyundai of Schenectady responded

Good Evening, We greatly appreciate the warms words about Bob! We are so very lucky to have him on our team. We are expecting great things from our Service Department. Thank you so much for your business and the 5 STAR review. We look forward to serving you again when your vehicle requires attention here at Fuccillo Lincoln Hyundai.Take care! Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

October 06, 2018

Rediculously Displeased I went in to get my rear license plate light wired, because they sold me the car without any knowledge of the light not having any wires to it, and in More

by Unhappyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 06, 2018 -

Matthews Hyundai of Schenectady responded

Good Evening, We appreciate your honest feedback. We truly concentrate on providing a great value of service here. We regret that this was not your impression and offer our sincerest apologies. If you could contact our Service Director Matt directly (518)382-0274 Ext. 211, I know he would love the opportunity to rectify the issues you encountered during your visit. We would love nothing more than to regain your confidence in our dealership. Have a great weekend! Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

October 06, 2018

They made it easy. I checked in and the service writer told me what to expect and how long it would take. They did exactly that with ten minutes to spare. Very pleased More

by JSCHNER711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob (service writer)
Oct 10, 2018 -

Matthews Hyundai of Schenectady responded

Good Afternoon, Thank you so much for your kind words about our Service Department. I know our Advisors try very hard to provide all of our customers with excellent service. We pride ourselves in being honest and very transparent. Thank you again for the 5 STAR review and we look forward to assisting you again when your vehicle requires attention here! Take care. Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

October 05, 2018

Friendly people Excellent service ! Went in for an oil change and tire rotation expecting to have to make an appointment ! Wrong ! Can we do it for you now ? My reply Certainly ! 45 minu More

by JCZARNECKI2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Pollard
Oct 06, 2018 -

Matthews Hyundai of Schenectady responded

Good Evening, Thank you so much for taking the time out of your day to give us a 5 STAR review! These reviews mean a great deal to the Service Department and all of our employees. I am very happy we were able to get you in so fast for an oil change. We try our very best to accommodate all of our customers. Thank you for choosing Fuccillo Lincoln Hyundai and we look forward to servicing your vehicle in the future. Have a great weekend! Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

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