Matthews Hyundai of Schenectady - Service Center

Very pleasant very friendly Always pleasant staff members that work there. But unfortunately the reason I was there for was the driver heated seat didn’t work and it still doesn’ Always pleasant staff members that work there. But unfortunately the reason I was there for was the driver heated seat didn’t work and it still doesn’t. More

Left to hang Two months after purchasing my car, my rear window stopped working. I was told it couldn’t be fixed by fucillo, I called management to find a way for Two months after purchasing my car, my rear window stopped working. I was told it couldn’t be fixed by fucillo, I called management to find a way for it to be taken care of, as I have bumper to bumper warranty and was given the run around, and told my matter would be handled and I would be informed on my options, in a couple days, I have yet to hear back, almost a month later, and window remains broke. Aside from that very accommodating on the oil change and the initial effort by Nick in the service dept More

fixed wrong location My car was brought in for rust on both back doors, they said 3-5 days.. 15 days later came back with rear hatch repaired no back Lincoln decal and the My car was brought in for rust on both back doors, they said 3-5 days.. 15 days later came back with rear hatch repaired no back Lincoln decal and the bottom part of the doors still rusty.. not happy More

Great service from Nick! I called regarding broken part on MKX cargo cover. Team agreed to see me that afternoon. Nick took care of my issue and ordered a new part without hes I called regarding broken part on MKX cargo cover. Team agreed to see me that afternoon. Nick took care of my issue and ordered a new part without hesitation. Much appreciated! More

did well they took care of what needed to be done quickly. prompt service by some very pleasant people who knew what they were talking about. Thank you they took care of what needed to be done quickly. prompt service by some very pleasant people who knew what they were talking about. Thank you More

Well done! The service center was able to get us a new tire quickly and the same day. Great service. We were on our way in no time! The service center was able to get us a new tire quickly and the same day. Great service. We were on our way in no time! More

AWFUL I currently have a recall out on my Hyundai Sonata for my air bags (kind of big deal) I scheduled my appointment verifies my VIN when I made the apppi I currently have a recall out on my Hyundai Sonata for my air bags (kind of big deal) I scheduled my appointment verifies my VIN when I made the apppiibtment. It clearly pulled up that my vehicle was a hybrid. I went in for my appointment which is about an hour drive from my house. When the employee (I did not catch his name) came and told me they would be unable to work on my car due to overlooking the fact my car was a hubrid and not having the parts in stock. I had made my appointment the week prior with Matthew pollard and took time off of work to drive the hour to get my car fixed just to be told they couldn’t because they didn’t notice it was a hybrid. I was told I’d have to wait for the parts and wait for them to call me to come back in which I will have to take time off once again to do so. Not happy at all. More

Treated very well: great friendly service Took care of everything I needed. Very kind and friendly staff. Took all day for a repair but worth the wait because they took care of me Took care of everything I needed. Very kind and friendly staff. Took all day for a repair but worth the wait because they took care of me More

Quickly diagnosed the issue and did the repairs needed. I was so pleased to use the service center. I was able to easily get a ride to work and was contacted, during the day, regarding the repairs needed. I was so pleased to use the service center. I was able to easily get a ride to work and was contacted, during the day, regarding the repairs needed. Everything was done professionally and quickly. More

Excellent service Brought my car in for an oil change, and was done. When I got my car it had been washed and wiped down on the inside...what a great surprise! Brought my car in for an oil change, and was done. When I got my car it had been washed and wiped down on the inside...what a great surprise! More