Matthews Hyundai of Schenectady - Service Center

Quality service From check in to check out (Nicholas ?) was exceptional! He listened to my concerns, very attentive to details. He escorted me to waiting area & Kept From check in to check out (Nicholas ?) was exceptional! He listened to my concerns, very attentive to details. He escorted me to waiting area & Kept me informed while I waited for the service to be completed. He brought the car around when service was complete and assisted my elderly mother to and into the vehicle! He was outstanding! Can’t say enough about this gentleman. You don’t see employees like him to often. He deserves recognition! More

Nick and Josh are great ! Service on when Lincoln was excellent. Nick really took care of me and so did Josh in Service, I just had some scratches on my roof from a box that my Service on when Lincoln was excellent. Nick really took care of me and so did Josh in Service, I just had some scratches on my roof from a box that my part came out of. More

OIl Change The only complaint I have is with the waiting area, they have several chairs with a coffee machine (free) but there needs to be a coffee table in the The only complaint I have is with the waiting area, they have several chairs with a coffee machine (free) but there needs to be a coffee table in the seating area, you have to hold the hot cup which can be uncomfortable. More

No issuesI I was there for my 30,000 mile service. Making the appointment was easy. They answered any questions and explained what exactly needed to be done for I was there for my 30,000 mile service. Making the appointment was easy. They answered any questions and explained what exactly needed to be done for this service. It didn't take long for the service to be completed. They also fixed a minor issue I was having from a previous issue. Had dealt with Nick in the past and am happy to have him as my service advisor. Hoping to continue that way as long as he is there. Waiting area is in a much better place. Only issue I have is hearing tv and music at the same time. Possibly turning down the music would help. More

First Service I brought my new 2018 Tuscon in for its first service, and the experience was great. I was told that it would take approximately one hour for the req I brought my new 2018 Tuscon in for its first service, and the experience was great. I was told that it would take approximately one hour for the required service. They were right on time, and I was out in less than an hour. I was very happy! More

polite everyone was polite and helpful, place was clean and inviting and they only did what i wanted to do for my car didn't push for other stuff, all repres everyone was polite and helpful, place was clean and inviting and they only did what i wanted to do for my car didn't push for other stuff, all representative was courteous while i was waiting for my car More

Well satisfied with the service Being a person of few words I will say that I received a Courteous welcome to the service department and the representative was very pleasant. The mat Being a person of few words I will say that I received a Courteous welcome to the service department and the representative was very pleasant. The matters to be handled were discussed and the service was performed in an efficient and timely manner. More

satisfying easy and complete. The only complaint is after I met with the service rep. He completed the scheduling and paperwork. I then received numerous emai easy and complete. The only complaint is after I met with the service rep. He completed the scheduling and paperwork. I then received numerous emails and a couple of phone calls reminding me and thanking me for my service appointment. These were very annoying. More

Define appointment There is no complaint with the service desk staff. An 11:00 "appointment" for oil & filter change with tire rotation-took 2.5 hours. If you are going There is no complaint with the service desk staff. An 11:00 "appointment" for oil & filter change with tire rotation-took 2.5 hours. If you are going schedule "appointments" for service, perform the service at the scheduled time. Then I stood at cashier window with no service while 5 employees discussed what they were eating for lunch. Finally a woman, who entered the office from the sales room, assisted me in paying my bill. More

Exceptional Service The service team at Fuccillo Licoln Hyundai are top notch professionals. As well as their sales team. My 2017 Hyundai Sante Fe Sport is my second purc The service team at Fuccillo Licoln Hyundai are top notch professionals. As well as their sales team. My 2017 Hyundai Sante Fe Sport is my second purchase from the Fuccillo Auto Group. More